Certified Woman & Minority Owned

Customer Service Representative


Reference Number: RKTXCS28612

Customer Service Representative
experience  Not Disclosed
location  Houston, TX
duration  11.5 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Manufacturing
Job Description

Job Description:

Customer Service Representative

Responsibilities:

Opens and accurately maintains customer accounts by recording and updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution
Process accurate order entry
Maintain customer service ACD targets
Establishes and maintains customer relationships with key assigned accounts
Ensures accuracy of order entry
Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail
Demonstrates an elevated level of account ownership
Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers’ expectations
Monitors day to day open/back-order reports of each account within a portfolio
Works to understand product schedule for Liquid and Powder Coatings manufacturing sites
Working understanding of color matching


High school diploma and at least two years of telephone customer service-related experience and/or training; bachelor’s degree preferred
Business to business customer service experience in a call center environment preferred.
Excellent communication skills (verbally and written)
Highly organized with exceptional follow-up skills
Strong attention to detail while having a sense of urgency for completing assignments.
Excellent client relationship and rapport-building skills
Must have demonstrated experience working as a team player in a collaborative environment.
Experience using Microsoft Word, Excel, Windows; SAP experience preferred.

Qualifications:

Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs.
Monitors the resolution process to ensure other departments follow through on requests.

MUST HAVE:

SAP/ QP1 experience ,background in call center environment, and managing account from the customer via email, phone, and emails.
Looking for someone willing to work and ready to engage with the team, Must have manufacturing experience. Fast pasted environment, On phones regularly, managing multiple accounts, looking for individuals that will fit with the team, SAP

Note :

7:00 AM - 4:00 PM
Mon - Fri
Total Reg Hours: 40.00
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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