Description:Your role as a Driver Safety System (DSS) Technology Site Specialist with the client is to support the DSS Monitoring Center by serving as a liaison between customers and our 24/7/365 DSS Monitoring Center. The primary focus of this position is partner with the client dealers to support customer’s needs to promote the successful implementation and continued use of DSS. You will be responsible for owning, developing, and maintaining strong relationships with both internal and external customers.Typical task breakdown:Participate in new customer/site implementations of DSS and Fatigue Risk Assessments (FRA).Collect voice of customer and support documentation of applicable product enhancement requests.Tier 1, 2 Level support managing customer Inquiries through Helpdesk Ticket application.Maintaining customer Fatigue Intervention Plan (FIP).Enter new and modify existing Fatigue Intervention Plans (FIP) in proprietary database.Troubleshooting Email or Phone connection issues.Maintain knowledge of products, services, policies, and procedures.Interaction with team:Frequent collaborationTeam StructureReports to work director, who has 4 other individuals rolling into themWork environment:Office environmentEducation & Experience Required:Degree requirement: HS Diploma or GED with 8 or more years related, OR College or university degree in marketing, business, finance, information systems, or engineering with 4 or more years experience.Do you accept internships as job experience: Depends on relevancyAre there past or additional job titles or roles that would provide comparable background to this role: Product Support Specialist, Quality Assurance, Defect AnalysisTop 3 Skills:Computer literacyCustomer ServiceRoot cause corrective actionAdditional Technical Skills(Required)Experience with Microsoft Office (Outlook, Excel, Teams, SharePoint…)Familiarity with metric tracking and KPI targetsRoot cause corrective action(Desired)Visualization Tool experience (Tableau, PowerBI, Google Analytics)API and coding experience (Azure, AWS, JSON, SQL)Previous experience working in mining or have a mining engineering degree.Excellent Time Management skills and ability to prioritize workload.Project Management experience.Soft Skills(Required)Excellent Customer Service Skills.Strong Communication and interpersonal skills.Ability to work independently and as a team member.Notes:7:30am-4pm CT M-FOnsiteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Your role as a Driver Safety System (DSS) Technology Site Specialist with the client is to support the DSS Monitoring Center by serving as a liaison between customers and our 24/7/365 DSS Monitoring Center. The primary focus of this position is partner with the client dealers to support customer’s needs to promote the successful implementation and continued use of DSS. You will be responsible for owning, developing, and maintaining strong relationships with both internal and external customers.
Typical task breakdown:Participate in new customer/site implementations of DSS and Fatigue Risk Assessments (FRA).Collect voice of customer and support documentation of applicable product enhancement requests.Tier 1, 2 Level support managing customer Inquiries through Helpdesk Ticket application.Maintaining customer Fatigue Intervention Plan (FIP).Enter new and modify existing Fatigue Intervention Plans (FIP) in proprietary database.Troubleshooting Email or Phone connection issues.Maintain knowledge of products, services, policies, and procedures.Interaction with team:Frequent collaborationTeam StructureReports to work director, who has 4 other individuals rolling into themWork environment:Office environmentEducation & Experience Required:Degree requirement: HS Diploma or GED with 8 or more years related, OR College or university degree in marketing, business, finance, information systems, or engineering with 4 or more years experience.Do you accept internships as job experience: Depends on relevancyAre there past or additional job titles or roles that would provide comparable background to this role: Product Support Specialist, Quality Assurance, Defect AnalysisTop 3 Skills:Computer literacyCustomer ServiceRoot cause corrective actionAdditional Technical Skills
(Required)
Experience with Microsoft Office (Outlook, Excel, Teams, SharePoint…)Familiarity with metric tracking and KPI targetsRoot cause corrective action(Desired)Visualization Tool experience (Tableau, PowerBI, Google Analytics)API and coding experience (Azure, AWS, JSON, SQL)Previous experience working in mining or have a mining engineering degree.Excellent Time Management skills and ability to prioritize workload.Project Management experience.Soft Skills(Required)Excellent Customer Service Skills.Strong Communication and interpersonal skills.Ability to work independently and as a team member.Notes:7:30am-4pm CT M-F
Onsite
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