Job DescriptionSummary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work independently and manage one’s time.Ability to accurately document and record customer/client information.Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:High school diploma or GED preferred.2-4 years customer service related experience required.Job Responsibilities:Analyze critical safety event data and video from an in-vehicle systemDetermine safety event classifications and sub-classificationsImplement applicable Fatigue Intervention Plan (FIP)Contact customers sites as required by FIPCoordinate with peer(s) to ensure consistent operation and application of event classificationsPerform quality audits of event classifications per supervisor directionFacilitate the completion of tier 1 service tickets as required by supervisorEducation & Experience Required:Years of experience: 1-2 yearsDegree requirement: Prefers Associate/ Can consider HS Grad or GEDDo you accept internships as job experience: YesAre there past or additional job titles or roles that would provide comparable background to this role: Customer Service repsTop 3 SkillsMultitaskingEffective Communication.Attention to detail.Additional Technical Skills(Required)Computer skills. Browsing and interface control. Tying skills.Microsoft Office 365 products.Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms.(Desired)Multilingual.Soft Skills(Required)Teamwork and good attitude.Verbal communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work as a team, communicate effectively, be heard, be clear.Ability to multitask in regard to speaking and typing.Bilingual or Multilingual skills are a plus but not required.Notes:First Shift (United States of America) (07:00 AM - 07:00 PM)It is a rotating 15 week schedule. Every 15 weeks the schedule order resets. Half the weeks are 4, 12 hour days. The other half of the 15 week schedule is a 3, 12 hour day work week. So either 4 days or 3 days (48 hour week or 36 hour week). Over the year it averages where employees work on average 38-39 hours a week.It is not like a typical 9 to 5 Monday through Friday. Max days worked is 4 days and minimum 3 days (unless someone wants to pick up overtime or cover a shift). Days off are either 3 days off but majority are 4 days off between your work weeks. Since the schedule is always moving, some weeks will have no weekends but half of the weeks will require weekend work. Holidays are included to work if the schedule happens to fall on that day in that week.Their team is 24 hours a day 7 days a week team (but their employees do not work 24/7) They have 4 days on 4 days off, or 4 days on 3 days off, or 3 days on 4days off, etc. It is always changingVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Job DescriptionSummary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work independently and manage one’s time.Ability to accurately document and record customer/client information.Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:High school diploma or GED preferred.2-4 years customer service related experience required.Job Responsibilities:Analyze critical safety event data and video from an in-vehicle systemDetermine safety event classifications and sub-classificationsImplement applicable Fatigue Intervention Plan (FIP)Contact customers sites as required by FIPCoordinate with peer(s) to ensure consistent operation and application of event classificationsPerform quality audits of event classifications per supervisor directionFacilitate the completion of tier 1 service tickets as required by supervisorEducation & Experience Required:Years of experience: 1-2 yearsDegree requirement: Prefers Associate/ Can consider HS Grad or GEDDo you accept internships as job experience: YesAre there past or additional job titles or roles that would provide comparable background to this role: Customer Service repsTop 3 SkillsMultitaskingEffective Communication.Attention to detail.Additional Technical Skills(Required)Computer skills. Browsing and interface control. Tying skills.Microsoft Office 365 products.Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms.(Desired)Multilingual.Soft Skills(Required)Teamwork and good attitude.Verbal communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work as a team, communicate effectively, be heard, be clear.Ability to multitask in regard to speaking and typing.Bilingual or Multilingual skills are a plus but not required.Notes:First Shift (United States of America) (07:00 AM - 07:00 PM)It is a rotating 15 week schedule. Every 15 weeks the schedule order resets. Half the weeks are 4, 12 hour days. The other half of the 15 week schedule is a 3, 12 hour day work week. So either 4 days or 3 days (48 hour week or 36 hour week). Over the year it averages where employees work on average 38-39 hours a week.It is not like a typical 9 to 5 Monday through Friday. Max days worked is 4 days and minimum 3 days (unless someone wants to pick up overtime or cover a shift). Days off are either 3 days off but majority are 4 days off between your work weeks. Since the schedule is always moving, some weeks will have no weekends but half of the weeks will require weekend work. Holidays are included to work if the schedule happens to fall on that day in that week.Their team is 24 hours a day 7 days a week team (but their employees do not work 24/7) They have 4 days on 4 days off, or 4 days on 3 days off, or 3 days on 4days off, etc. It is always changing
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Posted (Dec 17, 2025)
Description/Comment:Customer Service Rep - incoming / o...