Customer Service Representative

Customer Service Representative

  Not Disclosed

  Peoria, IL

  12.0 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

  $18/hour - $20/hour

Job Description

Job Description

Typical task breakdown:

Support Engine warranty registration process:
o Verify customer submitted Warranty registration data
o Submit customer registration data to SIMSi team
o Enter customer data into IPSD Salesforce; share lead data with client Dealer, client Insurance, Aftermarket field teams
o Contact customers to respond to inquiries or to notify them of warranty registration status
o Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Interaction with team:
Sales and Marketing teams

Work environment:
Office setting


Education & Experience Required:
High school diploma or GED plus 2 or more related experience
Associates or Bachelor degree in communication or related study, no experience required

Technical Skills
(Required)
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft 365 suite

(Desired) Familiar with Salesforce

Soft Skills
(Required)
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.

(Desired)
Upselling ability



Notes:
Flexible: Core Hrs 7.30am - 4.30pm
Hybrid (3 day min)
Travel Requirement: 0-25%
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status