Customer Service Representative

Customer Service Representative

  Not Disclosed

  Peoria, IL

  24.0 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

Job Description

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Solicit sale of new or additional services or products.

Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Strong ability to work independently and manage one’s time.
Strong ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft Word and Excel.

Education/Experience:
High school diploma or GED required.
8-10 years customer service related experience required.


Position’s Contributions to Work Group:
Adding new card holders to summaries and balancing summaries
Reconciling accounts
Creating reports for adding receipts, expense types, and itemizations
Responsible for refunds
Keeping an eye out for activations and providing activation tips
Assisting with leave of absences

Typical task breakdown:
Adding daily numbers and new cardholders to summaries
Submitting terminations
Add files to bank summaries
Answering emails on aged and aging expenses
Answering questions about procurement card and travel card

Interaction with team:
Working closely with team
Individual and team tasks

Top 3 Skills
Strong communication skills (email and verbal). Ability to assist unsatisfied customers in a positive manner. Responses should be professional and business appropriate.
Self-starter with strong initiative. Little to no follow-up required.
Able to easily identify what work should be prioritized.

Additional Technical Skills
(Required)
Candidate will be working in the credit card company’s software. MS Excel (Pivot Table, V-Lookup knowledge is desired).

(Desired)
Ability to learn new systems/software quickly.
SAP Concur experience.
Workday experience.
Previous credit card administration experience.
Expense book reconciliation.
Bookkeeping/accounting background

Soft Skills
(Required)
Team player. We have a high functioning team environment and need a candidate that can contribute effectively.

Notes:

Hybrid (3 days in office per week)
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.