Job Description:Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work independently and manage one’s time.Ability to accurately document and record customer/client information.Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:High school diploma or GED preferred.2-4 years customer service related experience required.As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!Analyze critical safety event data and video from an in-vehicle systemDetermine safety event classifications and sub-classificationsImplement applicable Fatigue Intervention Plan (FIP)Contact customers sites as required by FIPCoordinate with peer(s) to ensure consistent operation and application of event classificationsPerform quality audits of event classifications per supervisor directionFacilitate the completion of tier 1 service tickets as required by supervisorWorking with a team that provides customers with the utmost trust that their drivers and fleet are being monitored for safety by the best in the business. 10 years of delivering first class safety prevention to ensure Mine drivers can safely return homeTypical task breakdown:Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue. Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention.Interaction with team:Work side by side with 7 other advisors/customer support reps in a 24/7 safety monitoring room. Communication via Microsoft Teams and interpersonal.Team StructureTeam of 8 working side by side.Work environment:Personal office area with personal desks.Education & Experience Required:Years of experience: 1-2 yearsDegree requirement: HS GradTop 3 SkillsMultitaskingEffective Communication.Attention to detail.Additional Technical Skills(Required)Computer skills. Browsing and interface control. Typing skills.Microsoft Office 365 products.Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms.(Desired)Multilingual.Soft Skills(Required)Teamwork and good attitude.Verbal communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work as a team, communicate effectively, be heard, be clear.Ability to multitask in regard to speaking and typing.Bilingual or Multilingual skills are a plus but not required.Notes:On-Site Full TimeThird Shift (11:00 PM - 07:00 AM) – can work on a night shift scheduleVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Job Description:
Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work independently and manage one’s time.Ability to accurately document and record customer/client information.Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:High school diploma or GED preferred.2-4 years customer service related experience required.
As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!Analyze critical safety event data and video from an in-vehicle systemDetermine safety event classifications and sub-classificationsImplement applicable Fatigue Intervention Plan (FIP)Contact customers sites as required by FIPCoordinate with peer(s) to ensure consistent operation and application of event classificationsPerform quality audits of event classifications per supervisor directionFacilitate the completion of tier 1 service tickets as required by supervisor
Working with a team that provides customers with the utmost trust that their drivers and fleet are being monitored for safety by the best in the business. 10 years of delivering first class safety prevention to ensure Mine drivers can safely return homeTypical task breakdown:Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue. Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention.Interaction with team:Work side by side with 7 other advisors/customer support reps in a 24/7 safety monitoring room. Communication via Microsoft Teams and interpersonal.
Team StructureTeam of 8 working side by side.Work environment:Personal office area with personal desks.Education & Experience Required:Years of experience: 1-2 yearsDegree requirement: HS GradTop 3 SkillsMultitaskingEffective Communication.Attention to detail.Additional Technical Skills(Required)Computer skills. Browsing and interface control. Typing skills.Microsoft Office 365 products.Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms.(Desired)Multilingual.Soft Skills(Required)Teamwork and good attitude.Verbal communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work as a team, communicate effectively, be heard, be clear.Ability to multitask in regard to speaking and typing.Bilingual or Multilingual skills are a plus but not required.
Notes:On-Site Full TimeThird Shift (11:00 PM - 07:00 AM) – can work on a night shift schedule
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