Currently in office 3 days a week, 2 remote.DescriptionThe main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Position’s Contributions to Work Group:Provide regional support to dealer request and administrative functions to the team as a wholeTypical task breakdown:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.Interaction with team:Daily communication with Team Leads and other reps14-person team, all reporting to work directorWork environment:All officeEducation & Experience Required:Years of experience: 5-7 years of customer service experienceDegree requirement: associates degree, preference bachelorsTop 3 SkillsAttention to detailEffective communicationProblem SolvingAdditional Technical Skills(Required) Microsoft Office suite(Desired) PowerBI & SalesforceSoft Skills(Required)OrganizationConflict resolutionListeningAbility to work independently and manage one’s time.Relationship Management (Desired)Notes:HybridOn Site Full time as of May 2026.Currently in office 3 days a week, 2 remote. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Position’s Contributions to Work Group:Provide regional support to dealer request and administrative functions to the team as a wholeTypical task breakdown:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.Interaction with team:Daily communication with Team Leads and other reps14-person team, all reporting to work directorWork environment:All officeEducation & Experience Required:Years of experience: 5-7 years of customer service experienceDegree requirement: associates degree, preference bachelorsTop 3 SkillsAttention to detailEffective communicationProblem SolvingAdditional Technical Skills(Required) Microsoft Office suite(Desired) PowerBI & SalesforceSoft Skills(Required)OrganizationConflict resolutionListeningAbility to work independently and manage one’s time.Relationship Management (Desired)Notes:HybridOn Site Full time as of May 2026.Currently in office 3 days a week, 2 remote.
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