The client’s CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.Specific Skills Needed:Top 3-5 mandatory and/or minimum requirements:Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.Top 3-5 desirable attributes/qualifications:Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.Required levels/ Years of Experience education – Highschool diploma/4+ years of customer service experience.Notes:Work hours: 9am – 5:30pm (Mon – Fri)
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.