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Customer Service Support Operator

Irving, TX

11.0 Months

Full-Time $17-$22/hr

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Posted: Jun 05, 2026

Ref: GDTXUS5

Position Overview

Position Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
Processes incoming orders, inquiries and/or requests regarding products and/or services.
Performs order management for assigned customers, manages and files clients' information in the information system.
Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
Cooperates with clients and sales representatives to clarify orders and issues.
Participates in investigating and resolving commercial and/or technical problems.
Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

Impacts:

In Administration / Customer Services: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Unexpected situations, however, typically needs technical assistance or authorization. Positions are expected to cope effectively with multiple choice situations in number of assigned processes and routines. Thinking is about applying or even adapting the "right" procedure to a process or an issue arising.

Key Responsibilities:
Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available. Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office environment. Position operates major parts or full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers. Deliver a limited range of practical, technical, operative and/or clerical processes within an area of work. Knowledge of standardized work routines and methods, general facts and information is necessary, usually acquired through training on the job. Position operates with dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes. Customer Services functions gather and file information gained in routine customer contact calls.

Higher level: Handling inbound calls, in basic 1st level support situations, while handling majority of request in the basis of given procedures.
Lower level: Outbound calls, operating with given frame of structured information requested.

Experience:
2 year vocational training + up to 1 year experience needed.

Knowledge:
Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused two-year vocational training period

Solid computer skills and attention to detail are a MUST. Should have some background with database management

Must Have

Role-Specific Requirements
Customer service

Soft Skills
Attention to detail

Nice to Have
Cyber security
Databases

Notes:
M-F 7:00 AM - 4:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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