Customer Services Professional

Customer Services Professional

  Not Disclosed

  Cromwell , CT

  5.5 Months

  Not Disclosed

  Not Disclosed

  Construction

  $25/hour - $30/hour

Job Description

Responsibilities:
Provides support, information, prioritization and coordination of assignments for field service personal.
Serves as the main point of contact for all service customers to ensure expectations are being met.
Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized.
Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned.
Responsible to preparing documentation to invoice service orders. Accounting for all time and material used.
Maintains timely set up and completeness of related job folders as assigned.
Utilizes, maintains and updates all employee, service call and customer information in SAP.
Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc.
May be responsible ordering parts including processing orders.

Qualifications include:
Technical school or Associates degree (2 year) preferred, although a combination of education High School and experience will also be considered.
1-3 years experience in customer service call handling, dispatching preferred.
Good organizational, interpersonal and verbal and written communication skills
Familiarity or experience with control, HVAC systems preferred. SAP experience highly preferred.



Note:

This will be a Hybrid role - 3 days in the office and 2 from home. 7am to 4pm Mon- Fri
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.