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Customer Support Analyst

Cary, NC

6.0 Months

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Posted: Aug 03, 2026

Ref: GDNCUS3

Position Overview

Position As a Quotation Administrator, you will be responsible for:
You will conduct a review of the service request to determine the elements required to generate a formal quotation
You will communicate quotations to customers, answer questions, provide clarifications and collect approvals
Your role will have oversight of key performance indicators and track the success of quotation activity from request through invoice and collection.

This position may suit you best if you are familiar with what is below:
You have experience interacting with customers requesting service
You have a strong sense of ownership over your activities and enjoy driving toward great outcomes for external and internal customers
You will work with customers to resolve complex issues that arise to clarify issues and address concerns
As part of a new team, you will have the opportunity to identify enhancements and drive efficiency to improve customer satisfaction
You have very good communication skills in the customer environment, and you show team orientation, communication skills and customer orientation

Key Responsibilities
Handle quote request emails
Generate quotes and notifications
Send quotes to customers and follow up for POs
Coordinate with internal dispatching team
May assist with variance analysis (depending on training progress)

KPIs
Primary KPI: Same-day turnaround for quote requests
Future KPIs may be added as the role evolves

Required Knowledge/Skills, Education, and Experience:
2-5 years’ experience in a customer relationship related role, in a fast-paced environment
Positive attitude and passion for customer service.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required

Preferred Knowledge/Skills, Education, and Experience:
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player

Experience & Skills

Required Experience:
2–5 years in a customer relationship role
Fast-paced environment experience

Must-Have Skills:
1. Strong written and verbal communication
2. Attention to detail
3. Organization and time management
4. Ability to learn quickly and adapt

Nice-to-Have Skills:
SAP experience (not required; will train)
Basic Microsoft Office (Word, Excel, Outlook, PowerPoint)

Additional Notes
Role is email-based, not phone-heavy
Candidates must be comfortable with internal and external customer communication

Notes:
Hybrid
Training: 2 weeks in-office
Post-training: 2 day/week in-office (flexible)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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