Position Summary

The Customer Support and Operations Coordinator provides administrative and operational support by managing customer and dealer inquiries, processing transactions and maintaining workflow accuracy within CRM (Customer Relationship Management) and SAP systems. This role requires strong organizational skills, attention to detail, proactive follow-up, and the ability to manage multiple priorities while delivering excellent customer service and supporting departmental objectives.

Primary Responsibilities

This list highlights the most common duties and is not intended to be all-inclusive.

Monitor and manage the department’s Expert Connect queue, which houses inbound emails and voicemails. Assign tickets to the appropriate team members and resolve assigned tickets while maintaining a 24-hour or next business day response time.
Process tax corrections accurately and timely.
Communicate with dealers and customers via phone and email to resolve inquiries and provide updates.
Retrieve and distribute unassigned purchase orders to dealers using CRM, while tracking progress and conducting necessary follow-up.
Support auditors and accounting teams with tasks such as invoice cancellations, proforma invoices, tax corrections, customer master creation in SAP and quote processing.
Assign quotes to contracts within CRM.
Maintain accurate records and ensure timely completion of assigned transactions and requests.

Required Skills

Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong follow-up skills with excellent attention to detail.
Exceptional organizational and time management skills.
Customer-focused with a commitment to providing excellent service.
Ability to manage multiple tasks and deadlines effectively.
Flexible and able to adjust responsibilities as business needs change.
Strong written and verbal communication skills, including regular interaction with dealers and customers via phone and email.
Experience with SAP preferred.
Proficiency in Microsoft Office applications, including Outlook, Excel and Word.

Notes:
Candidate must be able to start onsite immediately.
Ongoing training will be provided as needed.