Description:

E-Commerce Customer Support Representative

PRIMARY RESPONSIBILITIES & DUTIES:
Take inbound calls and occasional emails from the client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Document every interaction effectively in our internal case management system
Approximately 15-20 calls/day

IDEAL CANDIDATES SHOULD HAVE:
Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Call Center experience
6+ months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Willingness to work occasional overtime and holidays
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace


Notes:

Contact Center is open from 7am - 6pm CST, Monday - Friday
Three shifts available that rotate within the 11-hour operation:
7:00am - 3:30pm
8:00am - 4:30pm
9:30am - 6:00pm

Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week with the option to work from home on Friday's

SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Limited travel to nearby client location Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a client full-time employee.