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Customer Support Representative

Johnston, IA

24.0 Months

Full-Time $17-$22/hr

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Posted: Jun 15, 2026

Ref: JNIACS156

Position Overview

Social Media Care Team

PRIMARY RESPONSIBILITIES & DUTIES:
The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.

COMMON QUESTIONS INCLUDE:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Parts and publications lookups
Client Experience
Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Effective written communication skills.
6+ months experience with customer service / support experience.
High comfort level and experience with consumer software applications.
Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
Strong computer and troubleshooting skills.
Ability to work occasional holidays to support the business

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Prior work history with using Social Media for business purposes
Prior work experience in Agriculture or Technology dealer channels
Knowledge of agriculture, turf (mowers) and utility vehicles
Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline.

SPECIAL CONSIDERATIONS:
Must be able to work first shift with weekend hours.
New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician.
After training, candidate must be able to work an 8hr shift within the hours of 7 am and 6 pm.
The exact 8hr shift will fluctuate based on volumes and business need.
After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.

Notes:
Candidate will work on-site five days a week with the option to work from home on Friday through Sunday.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

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