DescriptionCustomer Support Representative IISpecific Position RequirementsE-Commerce Customer Support RepresentativePRIMARY RESPONSIBILITIES & DUTIES:· Take inbound calls and occasional emails from client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.· Document every interaction effectively in our internal case management system· Approximately 15-20 calls/dayIDEAL CANDIDATES SHOULD HAVE:· Knowledge of agriculture, turf (mowers) and utility vehicles· Prior work experience in Agriculture or Technology dealer channels· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline· Call Center experience· 6+ months experience with customer service / support experience· Efficient researching / troubleshooting skills· Excellent written and verbal communication skills· Speak with confidence· Proficiency with Microsoft Office products· Willingness to work occasional overtime and holidays· Solid work history and proven dependability· Reliable at home internet and a distraction free workplaceSPECIAL CONSIDERATIONS:· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.· Takes approximately 3-4 months from start date to reach full productivity.· Limited travel to nearby client location Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a client full-time employee.Notes:Contact Center is open from 7am - 6pm CST, Monday - Friday· Three shifts available that rotate within the 11-hour operation:· 7:00am - 3:30pm· 8:00am - 4:30pm· 9:30am - 6:00pm· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.· Candidate will work on-site five days a week with the option to work from home on Friday's VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
DescriptionCustomer Support Representative IISpecific Position RequirementsE-Commerce Customer Support RepresentativePRIMARY RESPONSIBILITIES & DUTIES:· Take inbound calls and occasional emails from client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.· Document every interaction effectively in our internal case management system· Approximately 15-20 calls/dayIDEAL CANDIDATES SHOULD HAVE:· Knowledge of agriculture, turf (mowers) and utility vehicles· Prior work experience in Agriculture or Technology dealer channels· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline· Call Center experience· 6+ months experience with customer service / support experience· Efficient researching / troubleshooting skills· Excellent written and verbal communication skills· Speak with confidence· Proficiency with Microsoft Office products· Willingness to work occasional overtime and holidays· Solid work history and proven dependability· Reliable at home internet and a distraction free workplaceSPECIAL CONSIDERATIONS:· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.· Takes approximately 3-4 months from start date to reach full productivity.· Limited travel to nearby client location Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a client full-time employee.Notes:Contact Center is open from 7am - 6pm CST, Monday - Friday· Three shifts available that rotate within the 11-hour operation:· 7:00am - 3:30pm· 8:00am - 4:30pm· 9:30am - 6:00pm· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.· Candidate will work on-site five days a week with the option to work from home on Friday's
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