These positions will be on the Customer Support Team in a Technical Support Center.

PRIMARY RESPONSIBILTIES & DUTIES:
The client R4 (Region 4) support team provides front-line technical support/information/solutions to the client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.

REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Limited travel to nearby client site for a factory tour and to nearby farms approximately twice a year. Will ride along with a client's full-time employee.

Notes:
Candidate will work on-site five days a week
Candidates must be able to work shifts during our business hours of Sunday through Thursday 4 pm to 1:30 am with occasional holidays, weekends, and overtime based on the needs of the business