Customer Support Specialist

Reference Number: GDNCCS8

Customer Support Specialist

Not Disclosed

Cary, NC

12 Months

Not Disclosed

Not Disclosed

Healthcare

Job Description

Description:

Customer Support Specialist

The Parts Clarification position resides in our Customer Service .
This position responds to incoming inquiries and/or requests regarding Spare Parts for client Imaging Equipment.
Conducts technical and/or administrative, mainly pre-defined support activities for service operations
Drives complex issues and questions.
Cooperates with clients and sales representatives to clarify part issues.
The ideal candidate must be able to multi-task in a fast-paced environment.
Working in a team environment is crucial to this role.
Must be extremely organized and attentive to detail.
Strong communication skills and adaptable to change.
Required Knowledge/Skills, Education, and Experience
Proficient in computer skills for Microsoft Outlook, Word, and Excel.
3-5 years’ experience in a customer support environment.
Associates degree or equivalent experience.

Must-Have Skills

Ability to work independently and in teams
Excellent communication skills
Researching, investigating, troubleshooting
Attention to detail

Nice-to-Have Skills

Experience with SAP
Proficiency in MS Outlook

Requirements Minimum: 3 years in a customer support environment Urgency and Timeline

Notes:

Work Hours Schedule: Monday through Friday, 9am to 6pm

This role is on-site.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status