RemoteDescription:Seeking candidates to work full time in the Analysis department of our Utility Bill Management organization.SummaryOverall this position requires routine, detailed work that follows an established system of operation with a high degree of accuracy and efficiency within the Analysis Department.Tasks:Review all system generated errors based on data entry standards. Maintain an average of 3 minutes per error resolution.Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research and resolution.Identify and correct data entry errors in a timely manner to ensure inclusion of information on client payment filesResearch and resolve problem bills per established processes and turn-around times.Build and maintain vendor specific processing templatesBuild and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.Participate in the continual reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.Complete assigned tasks based on standard operating procedures and established key performance indicatorsOther duties as assignedKey Responsibilities:Select appropriate processes from clearly documented rules, past practices or new instructionsSeek advice and guidance on non-routine or problem areas from senior department members.Refer complex, unusual problems to senior department membersSkills Required:Successful completion of UBK trainingSuccessful completion of Analysis trainingFamiliarity with Microsoft Office SuiteAbility to research and problem solve issues effectivelyDetail orientedEfficient multi-tasker with excellent time management skillsStrong organizational skillsStrong verbal and written communication skillsExperienceEntry level skillset with up to 2 years of successful experience in a similar role, generally comparable with the tasks and responsibilities as presented above.EducationHS diploma or equivalent is required.No requirement for utility based knowledge but it’s a plus.Strong math and excel background is preferred but not required.Ideal candidate can come from any background but with skills that can be transferable.Strong critical thinking, pattern recognition and phone skills preferred.Must be self-driven and be able to manage own time.Pre-Training RequirementsNew hires for Analysis positions are required to complete 2 short pre-training courses provided by client immediately upon hire in order to advance to their designated roles for specific task training. Both courses conclude with a final test which must be passed in order to remain on assignment with us. All pre-training hours are paid.1.Utility Bill Knowledge Training (UBK) – 2 day foundation course on utilities industry & client specific processes and terminology2.Analysis Training – 1 week course that goes into greater detail of the utilities industry. The class provides a better understanding of terminology, rates, tariffs, and units of measure.Notes:Temp to hire positionShift will be 8-5, Monday-Friday, with an hour lunch break.Remote or WFH option is available but must be within driving distance to the office as they may have to go onsite once a month and to initially pick up equipment.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Seeking candidates to work full time in the Analysis department of our Utility Bill Management organization.
SummaryOverall this position requires routine, detailed work that follows an established system of operation with a high degree of accuracy and efficiency within the Analysis Department.Tasks:Review all system generated errors based on data entry standards. Maintain an average of 3 minutes per error resolution.Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research and resolution.Identify and correct data entry errors in a timely manner to ensure inclusion of information on client payment filesResearch and resolve problem bills per established processes and turn-around times.Build and maintain vendor specific processing templatesBuild and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.Participate in the continual reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.Complete assigned tasks based on standard operating procedures and established key performance indicatorsOther duties as assignedKey Responsibilities:Select appropriate processes from clearly documented rules, past practices or new instructionsSeek advice and guidance on non-routine or problem areas from senior department members.Refer complex, unusual problems to senior department membersSkills Required:Successful completion of UBK trainingSuccessful completion of Analysis trainingFamiliarity with Microsoft Office SuiteAbility to research and problem solve issues effectivelyDetail orientedEfficient multi-tasker with excellent time management skillsStrong organizational skillsStrong verbal and written communication skillsExperienceEntry level skillset with up to 2 years of successful experience in a similar role, generally comparable with the tasks and responsibilities as presented above.EducationHS diploma or equivalent is required.No requirement for utility based knowledge but it’s a plus.Strong math and excel background is preferred but not required.Ideal candidate can come from any background but with skills that can be transferable.Strong critical thinking, pattern recognition and phone skills preferred.Must be self-driven and be able to manage own time.Pre-Training RequirementsNew hires for Analysis positions are required to complete 2 short pre-training courses provided by client immediately upon hire in order to advance to their designated roles for specific task training. Both courses conclude with a final test which must be passed in order to remain on assignment with us. All pre-training hours are paid.1.Utility Bill Knowledge Training (UBK) – 2 day foundation course on utilities industry & client specific processes and terminology2.Analysis Training – 1 week course that goes into greater detail of the utilities industry. The class provides a better understanding of terminology, rates, tariffs, and units of measure.
Notes:Temp to hire positionShift will be 8-5, Monday-Friday, with an hour lunch break.Remote or WFH option is available but must be within driving distance to the office as they may have to go onsite once a month and to initially pick up equipment.
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