Remote in ILDescription:Duties and Responsibilities:This position is responsible for assisting with return mail operations including triaging, identifying, and querying new address information for correspondence using a variety of internal and external resources and databases. This position will require outbound phone calls to members to verify address information.HS Diploma/GED required.Preferred Qualifications:Basic computer knowledge is essentialProficient data entry skills, comfortable using multiple database programs and platformsCall center experience, clear communication skills, patienceCritical thinking, attention to detailMedicare experienceNotes:Training and working hours will be 8:00am – 4:30pm CST. Everyone will be expected to work CST schedule.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Duties and Responsibilities:This position is responsible for assisting with return mail operations including triaging, identifying, and querying new address information for correspondence using a variety of internal and external resources and databases. This position will require outbound phone calls to members to verify address information.HS Diploma/GED required.Preferred Qualifications:Basic computer knowledge is essentialProficient data entry skills, comfortable using multiple database programs and platformsCall center experience, clear communication skills, patienceCritical thinking, attention to detailMedicare experienceNotes:Training and working hours will be 8:00am – 4:30pm CST. Everyone will be expected to work CST schedule.
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