Department Specialist

Reference Number: GDILU18

Department Specialist

Not Disclosed

Deerfield, IL

11.0 Months

Not Disclosed

Not Disclosed

Pharmaceutical

Job Description

Description:

Department Specialist

Summary

This position will be an integral part of the Hardware Operations team. The primary function of this position is to support the back-office customer operation functions associated with the order management and lease booking of medical equipment.

Job Responsibilities

Enter hardware orders in JDE 9.2 as per customer purchase order and supporting financial workups for both leases and purchases
Perform cycle billing function to advance order processing in JDE 8.12
Monitor order progress in JDE 9.2 to ensure complete transmittal to customer facing warehouse and through invoicing; intervene as required
Prepare monthly lease re-bills and manual billings when required
Work closely with warehouse personnel to facilitate shipping process, including mode of transport.
Perform lease booking functions in LeasePak to commence invoicing upon confirmation of installation
Assist with hardware payment dispute resolution (purchases and lease billings)
Update and maintain data in designated Excel workbooks and tracking files
Prepare all transaction documentation in advance of document imaging

Job Requirements

Ability to organize workload and prioritize tasks
Attention to detail with a high level of accuracy and ability to self-check
Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
Effective written and verbal communication skills
Working systems knowledge of JD Edwards, Therefore, LeasePak
Working knowledge of Excel
Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met

Qualifications

2 – 5 years customer operations experience
Experience in lease back-office operations (preferred)
Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

Notes:

Shift - USA-1

This role is hybrid in DF. It's onsite Mon, Tues, and Thurs. Remote Wed and Fri

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status