Department Specialist

Department Specialist

Job Description

Summary
This position will be an integral part of the Capital Services and Support team. The primary function of this position is to support the back-office customer operation functions associated with monthly cycler rental billing and entry of data into the GSP system.

Job Responsibilities
Enter individual billing agreements in GSP per each cycler shipped based on the daily shipment of cycler rental devices.
Identify when patients have more than one cycler assigned so retrieval of one of the devices can be arranged.
Identify when patients have more than one billing agreement active to determine if new billing agreement is required.
Update and maintain data in designated Excel workbooks and tracking files.

Job Requirements
Ability to organize workload and prioritize tasks
Attention to detail with a high level of accuracy and ability to self-check
Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
Effective written and verbal communication skills
Ability to learn new systems quickly (i.e. JD Edwards, and GSP)
Working knowledge of Excel
Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met

Qualifications
2 – 5 years customer operations experience
Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

Notes:
Remote allowed but prefer someone local to DF in case onsite meetings are needed

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.