Description:Desktop Analyst IIThe Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:Interacts with users to understand and document all IT issuesInstall and maintain computer systems and peripherals following established standards and guidelinesPerform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team membersAssist with the planning and implementation of IT projects across multiple sitesJob ResponsibilitiesBe first level of IT support for business users across multiple sitesPerform analysis, diagnostics, and resolution of user computer problems and implement corrective solutionsInstall, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.Open service requests and manage warranty repairs with hardware vendorsManage new user request process including configuration, setup, inventory, and testing of new user computers prior to deliveryRetire old IT assets including record keeping and appropriate asset disposalFollow-up on equipment delivered to other sites and assure equipment was received and set up properlyRequirementsKnowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10Excellent interpersonal skills and ability to work effectively with othersDemonstrated customer service and support skillsResourceful, customer focused, team playerPositive, winning attitudeEducationAssociate or bachelor's degree in information technology, or related certifications with 3+ year(s) of experience in a similar roleWork ConditionsDexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objectsParticipation in training sessions, presentations, and meetingsTravel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver’s license is necessary.Ability to lift up to 50 lbs.May require work in manufacturing facilities wearing protective clothingNotes:Estimated hours per week: 40 hoursWork Schedule with time zone: (Mon- Fri; 7 am to 4 pm EST)OnsiteSince driving is involved, we'd like a clean driving record.The ideal candidate will have a bit of flexibility if they need to drive the hour to the two sites if needed.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Desktop Analyst IIThe Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:Interacts with users to understand and document all IT issuesInstall and maintain computer systems and peripherals following established standards and guidelinesPerform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team membersAssist with the planning and implementation of IT projects across multiple sitesJob ResponsibilitiesBe first level of IT support for business users across multiple sitesPerform analysis, diagnostics, and resolution of user computer problems and implement corrective solutionsInstall, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.Open service requests and manage warranty repairs with hardware vendorsManage new user request process including configuration, setup, inventory, and testing of new user computers prior to deliveryRetire old IT assets including record keeping and appropriate asset disposalFollow-up on equipment delivered to other sites and assure equipment was received and set up properlyRequirementsKnowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10Excellent interpersonal skills and ability to work effectively with othersDemonstrated customer service and support skillsResourceful, customer focused, team playerPositive, winning attitudeEducationAssociate or bachelor's degree in information technology, or related certifications with 3+ year(s) of experience in a similar roleWork ConditionsDexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objectsParticipation in training sessions, presentations, and meetingsTravel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver’s license is necessary.Ability to lift up to 50 lbs.May require work in manufacturing facilities wearing protective clothingNotes:Estimated hours per week: 40 hoursWork Schedule with time zone: (Mon- Fri; 7 am to 4 pm EST)OnsiteSince driving is involved, we'd like a clean driving record.The ideal candidate will have a bit of flexibility if they need to drive the hour to the two sites if needed.
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email