Description:The client is looking for a Desktop Support III.Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the client, which includes over 6,000 computing devices. Specifically, the Technical Support Engineer - Contractor will service court customers throughout the clientThis position has five main areas of responsibility:1) Provides maintenance and support for client software and hardware.2) Installs, configures and troubleshoots computer hardware and software in client courthouses and court system offices throughout client.3) Provides technical customer support to all court system employees and takes corrective action.4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues.5) Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.Knowledge, Skills, and Abilities RequiredAbility to setup computers, related peripherals and audio/visual equipment. Knowledge of computer operating systems and hardware.Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.Skill in technical troubleshooting.Skill in providing professional customer service.Skill in verbal and written communication.Knowledge of local and wide area networking.Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.Education and Experience RequiredAssociate’s Degree in computer science, computer technician, or related field.Experience providing phone-based technical support.Experience in computer hardware and software support and maintenance.Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.Education and Experience Preferred:Experience or training in supporting audio/visual technologies including video conferencing tools.Experience or training in supporting Windows Server.Experience or training in supporting Remote Desktop Services (Terminal Services).Experience or training in supporting Active Directory and Group Policy.Experience or training in supporting Local Area Networks.Top Required Skills & Years of Experience:Minimum 2 years' experience required- Must have experience in an enterprise IT environment- Must have excellent customer service skills- Must have excellent communication and logical thinking skills- Proven ability to install, configure, repair and maintain computer hardwareNice to Have Skills:- Knowledge of computer networking principals- Knowledge of digital audio recording equipment- Knowledge and understanding of user account in an Active Directory environment Work EnvironmentThe Technical Support Engineer - Contractor position generally works indoors in an indoor office setting with temperature controls and reasonably low noise levels. Travel to off-site locations is frequently required for installation and maintenance of computing equipment throughout the state, and will fluctuate based on work plans.License and/or Certificates RequiredMust meet the minimum standards for driving a state vehicle. Must be able to travel with overnights.Notes:Extensive travel will be required. Approximately 25-50% of this position's responsibilities will be to travel and replace/repair equipment. Travel requirements will fluctuate based on time of year and client's workload. With a minimum of 50% statewide travel required.When not travelling, the selected hire will be onsite. Candidates must hold a valid driver's license VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The client is looking for a Desktop Support III.Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the client, which includes over 6,000 computing devices. Specifically, the Technical Support Engineer - Contractor will service court customers throughout the clientThis position has five main areas of responsibility:1) Provides maintenance and support for client software and hardware.2) Installs, configures and troubleshoots computer hardware and software in client courthouses and court system offices throughout client.3) Provides technical customer support to all court system employees and takes corrective action.4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues.5) Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.Knowledge, Skills, and Abilities RequiredAbility to setup computers, related peripherals and audio/visual equipment. Knowledge of computer operating systems and hardware.Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.Skill in technical troubleshooting.Skill in providing professional customer service.Skill in verbal and written communication.Knowledge of local and wide area networking.Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.Education and Experience RequiredAssociate’s Degree in computer science, computer technician, or related field.Experience providing phone-based technical support.Experience in computer hardware and software support and maintenance.Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.Education and Experience Preferred:Experience or training in supporting audio/visual technologies including video conferencing tools.Experience or training in supporting Windows Server.Experience or training in supporting Remote Desktop Services (Terminal Services).Experience or training in supporting Active Directory and Group Policy.Experience or training in supporting Local Area Networks.Top Required Skills & Years of Experience:Minimum 2 years' experience required- Must have experience in an enterprise IT environment- Must have excellent customer service skills- Must have excellent communication and logical thinking skills- Proven ability to install, configure, repair and maintain computer hardwareNice to Have Skills:- Knowledge of computer networking principals- Knowledge of digital audio recording equipment- Knowledge and understanding of user account in an Active Directory environment
Work EnvironmentThe Technical Support Engineer - Contractor position generally works indoors in an indoor office setting with temperature controls and reasonably low noise levels. Travel to off-site locations is frequently required for installation and maintenance of computing equipment throughout the state, and will fluctuate based on work plans.
License and/or Certificates RequiredMust meet the minimum standards for driving a state vehicle. Must be able to travel with overnights.
Notes:
Extensive travel will be required. Approximately 25-50% of this position's responsibilities will be to travel and replace/repair equipment.
Travel requirements will fluctuate based on time of year and client's workload. With a minimum of 50% statewide travel required.
When not travelling, the selected hire will be onsite. Candidates must hold a valid driver's license
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