Desktop Support

Desktop Support

  Not Disclosed

  Milwaukee, WI

  3.5 Months

  Not Disclosed

  Not Disclosed

  Government - State

Job Description

This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.



List any special qualifications & years of experience:
Remote Desktop Management Tools
Experience in technical writing and documentation
Analytical/problem solving skills
Customer Service
Excellent oral and written communication skills and advanced customer support skills
Technical Assistance and user support
MS Office products
Active Directory Tools
General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)
Installation and maintenance of PC’s
Knowledge of Omnissa Horizon, VMWare workstation, Microsoft VPC or similar product
Mobile device management (iPad, iPhone, Android)
Troubleshooting all hardware
Application Installation, Support, and Troubleshooting
Mac OS X
MS Windows 10 and Windows 11



Top 3-4 desired skills required for the position:
Independently perform a variety of desktop support related tasks
Experience in desktop concepts, practices and procedures related to desktop support
Extensive knowledge with desktop technology


Notes:
In Person, with future ability to be Hybrid, maximum 2 days remote work.
Candidate MUST be a resident or willing to relocate to WI prior to starting the role at their own expense. Onsite with future ability to be Hybrid, maximum 2 days remote work.
On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.