Description:To provide onsite deskside Tier 2 support performing the following dutiesMajor Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.Job Duties:Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.Responsible for effective e-mail communications and ability to create and maintain basic documents/records:TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requestsResponsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.Requirements:Knowledge of computing and networking concepts and fundamentalsAbility to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred, but recent college graduates will be consideredEducation Requirements:Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalentAdditional Information:Metatarsals are required on the first dayBusiness casual dress code.Notes:OnsiteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:To provide onsite deskside Tier 2 support performing the following duties
Major Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.Job Duties:Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.Responsible for effective e-mail communications and ability to create and maintain basic documents/records:TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requestsResponsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.Requirements:Knowledge of computing and networking concepts and fundamentalsAbility to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred, but recent college graduates will be consideredEducation Requirements:Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalentAdditional Information:Metatarsals are required on the first dayBusiness casual dress code.Notes:Onsite
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