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Desktop Support Technician

Madison, WI

12.0 Months

Full-Time $17-$22/hr

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Posted: Jun 05, 2026

Ref: BTWIDS5

Position Overview

Desktop Support 4 - IS Technical Services Cons/Admin

The client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of out dated equipment by recycling those items per client policies. The technician will also maintain and close work orders in the client ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.

This position is looking for a person with good desktop trouble shooting skills and great customer service. Any AV integration experience is a plus for candidates. However this tech will also be working at the client facilities assisting the regular field tech with project and problem tickets once every few weeks.

Top Skills (3) & Years of Experience: 2 years of experience required.
Remote trouble shooting
Customer service/interaction with users during device setup
Imaging Devices

Nice to Have:
Any AV integration experience
Must be able to work independently but in a team environment.
Must be able to meet deadlines.
Must be able to multi-task and balance their workday.

Additional details:
The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

Notes:
100% On-site.
Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours
The tech has the option to work 4 ten hours days with Friday offs, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per two-week time period.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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