Diagnostic Software Engineer IIIPosition Summary:Responsible for diagnosing and resolving complex Linux, software, hardware, and network issues in production environments. Works closely with engineering and operations teams to identify root causes, implement solutions, improve system reliability, and support infrastructure operations.Key Responsibilities:Troubleshoot Linux systems, applications, networking, and server hardware issues.Analyze system and application logs to identify and resolve root causes.Support production environments and infrastructure reliability initiatives.Develop and maintain technical documentation and troubleshooting procedures.Create simple automation scripts using Python or Bash.Collaborate with cross-functional teams to resolve technical issues.Required Qualifications:3+ years of Linux administration experience (RHEL and/or Ubuntu preferred).1+ year of server hardware troubleshooting experience.Strong understanding of networking fundamentals and the OSI model.Experience analyzing system and application logs.Proficiency with Python or Bash scripting.Strong analytical and problem-solving skills with the ability to work independently.Preferred Qualifications:Experience as a Systems Engineer, DevOps Engineer, or similar role.Knowledge of Docker, Podman, and container networking.Experience with AWS, Grafana, ServiceNow, or related technologies.Familiarity with PostgreSQL, Redis, SQLite, or MongoDB.Cybersecurity or EDR tool experience.RHCE Certification preferred.Experience: 3+ YearsKey Contributions:Diagnosis and resolution of issues in MDR appliances.Communication and ticketing of issues to related work groups.Identification of common recurring issues and communication with development team.Must-Have Qualifications:Experience with RHEL or similar Linux OS, Podman or related containerization technologies, OSI model and transport troubleshooting.Software Proficiency:RHEL, Podman, FluentBit, Corelight, Cortex XDRRequired Experience Level: (Entry-level, Mid-level, Senior-level, etc.)SeniorNotes:100% On siteWork Schedule: Full time 0900-1700 EST
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.