Summary:
The main function of a document analyst is to manage, maintain, build and test application letter templates and forms

Job Responsibilities:
To be the documentation subject matter expert providing support to various areas/projects across the group
Build new or amend existing letters / forms and remove superseded templates in accordance with the owners’ requirements
Ensure sign off has been obtained from Risk & Compliance, Tone of Voice and Legal before proceeding with changes
Manage and develop the customer relationship throughout the whole process and/ or project

Skills:
Bachelor’s degree in relevent field.
2-4 years of related experience.

Top 3 Skills
Attention to detail, effective communication, ability to work independently

Additional Technical Skills
(Required)

Ensures correct documentation is received with appropriate identification if applicable.
Confirms legal name is accurate and registered with the Secretary of State.
Enters credit applications into Salesforce.
Image documents.
Outlook experience, Excel and Salesforce preferred.

Soft Skills
(Required)
Ability to work independently.
Effective communication (both oral and written)
Teamwork.
Attention to detail