Remote, with one required in-office day per month. Hybrid and fully in-office options are also available.Description:Job Summary: We are seeking a detail-oriented and professional Utility Billing Specialist to join our team. This role involves frequent communication with utility vendors to negotiate fee waivers and resolve billing issues. The ideal candidate will demonstrate strong communication skills, time management, and proficiency in Microsoft Office tools. Key Responsibilities:Contact utility providers via phone, email, and fax to negotiate fee waivers and resolve billing discrepancies.Maintain professionalism and composure when dealing with challenging vendor interactions.Accurately manage multiple accounts and tasks simultaneously.Collaborate with internal teams and participate in team chats for support and guidance.Complete UBK (Utility Bill Knowledge) training and initial team onboarding. Required Skills:Excellent verbal and written communication skills Professional phone presence Strong time management and multitasking abilities Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook) Training & Onboarding:Initial UBK training (2–2.5 days) conducted in-office.First day of team training also in-office for setup ease.Two-week structured team training followed by a three-month training phase with ongoing support from team leads and peers. Additional Requirements:Must score 20 or above on the Wonderlic assessment.Comfortable working independently with access to team support.Willingness to attend one in-office day per month (date pre-selected). Education Requirement: High School Diploma or equivalent Notes:8AM-7PM Remote, with one required in-office day per month. Hybrid and fully in-office options are also available.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Job Summary:
We are seeking a detail-oriented and professional Utility Billing Specialist to join our team. This role involves frequent communication with utility vendors to negotiate fee waivers and resolve billing issues. The ideal candidate will demonstrate strong communication skills, time management, and proficiency in Microsoft Office tools.
Key Responsibilities:
Contact utility providers via phone, email, and fax to negotiate fee waivers and resolve billing discrepancies.
Maintain professionalism and composure when dealing with challenging vendor interactions.
Accurately manage multiple accounts and tasks simultaneously.
Collaborate with internal teams and participate in team chats for support and guidance.
Complete UBK (Utility Bill Knowledge) training and initial team onboarding.
Required Skills:
Excellent verbal and written communication skills Professional phone presence Strong time management and multitasking abilities Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook) Training & Onboarding:
Initial UBK training (2–2.5 days) conducted in-office.
First day of team training also in-office for setup ease.
Two-week structured team training followed by a three-month training phase with ongoing support from team leads and peers.
Additional Requirements:
Must score 20 or above on the Wonderlic assessment.
Comfortable working independently with access to team support.
Willingness to attend one in-office day per month (date pre-selected).
Education Requirement:
High School Diploma or equivalent
Notes:8AM-7PM
Remote, with one required in-office day per month. Hybrid and fully in-office options are also available.
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