Hybrid – 4 days in office 1 day remote. Day remote is flexible.Description: Employee Experience RepresentativeYour Responsibilities:As an Employee Experience Representative for the client's Human Resources Operations Center, Ask HR, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused mannerAdminister HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and the client University class administrationMaintain a high degree of confidentialityParticipate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employeesEnsure Service Level Agreements are met or exceededCollaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolutionWhat Skills You Need (Required skills/experiences):Exceptional attention to detailProven ability to multi-task, manage concurrent tasks, and change prioritiesStrong analytical and organizational skills, excellent problem-solving capabilitiesExperience collaborating in a team environmentExceptional written, oral, and interpersonal communication skillsDemonstrated ability to promote and implement changes in support of major processesWhat Makes You Stand Out (Desired skills/experiences):Experience in HR processes or HR operations roleExcellent customer service skillsExperience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)Proficiency with Microsoft Excel EducationBachelor’s Degree in Human Resources, Business, or similar discipline Notes:HYBRID – 4 days in office 1 day remote. Day remote is flexible.IN OFFICE TRAINING, should last 2-3 monthsVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Employee Experience RepresentativeYour Responsibilities:As an Employee Experience Representative for the client's Human Resources Operations Center, Ask HR, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused mannerAdminister HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and the client University class administrationMaintain a high degree of confidentialityParticipate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employeesEnsure Service Level Agreements are met or exceededCollaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolutionWhat Skills You Need (Required skills/experiences):Exceptional attention to detailProven ability to multi-task, manage concurrent tasks, and change prioritiesStrong analytical and organizational skills, excellent problem-solving capabilitiesExperience collaborating in a team environmentExceptional written, oral, and interpersonal communication skillsDemonstrated ability to promote and implement changes in support of major processesWhat Makes You Stand Out (Desired skills/experiences):Experience in HR processes or HR operations roleExcellent customer service skillsExperience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)Proficiency with Microsoft Excel EducationBachelor’s Degree in Human Resources, Business, or similar discipline
Notes:
HYBRID – 4 days in office 1 day remote. Day remote is flexible.
IN OFFICE TRAINING, should last 2-3 months
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