Employee Experience Representative

Employee Experience Representative

Job Description

Your Responsibilities:
As an Employee Experience Representative for the client’s Human Resources Operations Center, Ask HR, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:
Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner
Administer HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and client administration
Maintain a high degree of confidentiality
Participate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employees
Ensure Service Level Agreements are met or exceeded
Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution

What Skills You Need (Required skills/experiences):
Exceptional attention to detail
Proven ability to multi-task, manage concurrent tasks, and change priorities
Strong analytical and organizational skills, excellent problem-solving capabilities
Experience collaborating in a team environment
Exceptional written, oral, and interpersonal communication skills
Demonstrated ability to promote and implement changes in support of major processes

What Makes You Stand Out (Desired skills/experiences):
Experience in HR processes or HR operations role
Excellent customer service skills
Experience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)
Proficiency with Microsoft Excel Education
Bachelor’s Degree in Human Resources, Business, or similar discipline

Notes:
Hybrid – 4 days in office 1 day remote. Day remote is flexible.
In Office Training, should last 2-3 months

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.