HYBRID - 4 days in office 1 day remote. Day remote is flexible.Description:Employee Experience RepresentativeMajor PurposePrimarily handles tactical aspects of Human Resources processes but also provides some higher level support. This is a specialized administrative role in the Human Resources functional area performing other duties such as Performance Management Advisor, non-exempt interviewing, payroll/time management activities, conducting basic training programs or coordinating employee relations events.Major DutiesCreate a local document management system for an office or department.Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.Support in delivering analyses of HR data and identifying trends to contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.Validate, input, and maintain payroll data to ensure the accurate and efficient delivery of payroll services; prepare payroll for bank submission and entry into financial systems; prepare manual payments when required; prepare payroll reports and reconciliations.Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Skills, Abilities, KnowledgeVerbal CommunicationPlanning and OrganizingComputer SkillsData Collection and AnalysisAction PlanningData ControlLearning and Talent DevelopmentNumerical SkillsReview and ReportingAssessmentPayroll ManagementPresentation skillsEducationPost-Secondary Non-Tertiary EducationWork ExperienceBasic experience of simple office / operational systems (4 to 6 months)Very limited (0 to 3 months)Your Responsibilities:As an Employee Experience Representative for client, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused mannerAdminister HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and client University class administrationMaintain a high degree of confidentialityParticipate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employeesEnsure Service Level Agreements are met or exceededCollaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolutionWhat Skills You Need (Required skills/experiences):Exceptional attention to detailProven ability to multi-task, manage concurrent tasks, and change prioritiesStrong analytical and organizational skills, excellent problem-solving capabilitiesExperience collaborating in a team environmentExceptional written, oral, and interpersonal communication skillsDemonstrated ability to promote and implement changes in support of major processesWhat Makes You Stand Out (Desired skills/experiences):Experience in HR processes or HR operations roleExcellent customer service skillsExperience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)Proficiency with Microsoft Excel EducationBachelor’s Degree in Human Resources, Business, or similar disciplineNotes:HYBRID – 4 days in office 1 day remote. Day remote is flexible.IN OFFICE TRAINING, should last 2-3 months VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Employee Experience RepresentativeMajor PurposePrimarily handles tactical aspects of Human Resources processes but also provides some higher level support. This is a specialized administrative role in the Human Resources functional area performing other duties such as Performance Management Advisor, non-exempt interviewing, payroll/time management activities, conducting basic training programs or coordinating employee relations events.Major DutiesCreate a local document management system for an office or department.Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.Support in delivering analyses of HR data and identifying trends to contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.Validate, input, and maintain payroll data to ensure the accurate and efficient delivery of payroll services; prepare payroll for bank submission and entry into financial systems; prepare manual payments when required; prepare payroll reports and reconciliations.Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Skills, Abilities, KnowledgeVerbal CommunicationPlanning and OrganizingComputer SkillsData Collection and AnalysisAction PlanningData ControlLearning and Talent DevelopmentNumerical SkillsReview and ReportingAssessmentPayroll ManagementPresentation skillsEducationPost-Secondary Non-Tertiary EducationWork ExperienceBasic experience of simple office / operational systems (4 to 6 months)Very limited (0 to 3 months)Your Responsibilities:As an Employee Experience Representative for client, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused mannerAdminister HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and client University class administrationMaintain a high degree of confidentialityParticipate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employeesEnsure Service Level Agreements are met or exceededCollaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolutionWhat Skills You Need (Required skills/experiences):Exceptional attention to detailProven ability to multi-task, manage concurrent tasks, and change prioritiesStrong analytical and organizational skills, excellent problem-solving capabilitiesExperience collaborating in a team environmentExceptional written, oral, and interpersonal communication skillsDemonstrated ability to promote and implement changes in support of major processesWhat Makes You Stand Out (Desired skills/experiences):Experience in HR processes or HR operations roleExcellent customer service skillsExperience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)Proficiency with Microsoft Excel EducationBachelor’s Degree in Human Resources, Business, or similar disciplineNotes:HYBRID – 4 days in office 1 day remote. Day remote is flexible.IN OFFICE TRAINING, should last 2-3 months
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