As an Analyst I supporting the Colleague Relations team, you will be providing administrative and case management assistance related to employment matters, including accommodations and workplace concerns. Responsibilities include managing and maintaining confidential documentation, conducting research and gathering supporting information for cases, assisting with recordkeeping and reporting activities, and ensuring electronic files are accurate, organized, and compliant with company policies and legal requirements. This role helps facilitate efficient case management and supports internal stakeholders. Additionally, you will provide cross-functional support to the other departments as required.

You will accomplish this by:
Obtain, review, and manage accommodation-related documentation, ensuring timely, confidential, and accurate recordkeeping throughout the accommodation process.
Conducting case-related research and gathering relevant information, records, and supporting documentation to assist internal stakeholders and legal counsel with employment-related matters.
Performing administrative activities associated with case management, including document management, file maintenance, data entry, record tracking, audit support, reporting, and monitoring requests to ensure timely completion.
Maintaining organized and accurate electronic files and records in accordance with company policies, records management requirements, and applicable legal standards.

Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
Assisting with policy interpretation, and the application of the client policies and the Code of Conduct.
Consulting with leaders regarding colleague discipline and performance issues.
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
Providing cross-functional support to other areas of the business, as appropriate.
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations

Required Qualifications:
Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
Preferred Qualifications:
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education:
HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute.

Notes:
This is a remote position suitable for all Time Zones
Monday-Friday 10:30a-6:30p EST
Closed on weekends and major holidays