Hybrid
Position Summary:
Serves as the subject matter expert and provides HR service and support to employees and managers on various topics such as engagement and retention, benefits, leaves, and resolves any issues that may arise to include conducting investigations. Administers human resources policies and procedures, collects and maintains HR data related to benefits, training, turnover, etc. to help make recommendations for improvement; and processes paperwork for functional areas according to established procedures.
% of Time Essential/ Non-essential
Essential Functions:
Employee Relations 20% E 1, 2, 3, 4, 5
Fosters a work environment in which people will choose to be motivated, contributing, and happy to include:
? Trains, coaches, and supports people managers toward ensuring the employer-employee relationship is one of reciprocal value
? Monitors and analyzes the employer-employee relationship through surveys, conversations, and other data, prepares reports and analytics to support positive employee relations, and recommends positive employee relations solutions
? Provides guidance and support to people managers in the performance management of their teams
? Resolves workplace disputes, and conducts formal investigations into complaints when warranted
? Ensures that relations with employees comply with applicable federal, state, and local laws and regulations, and client Personnel Policies
Leave & ADA Administration 15% E 1, 2, 3, 5
Administers employee leaves (FMLA, LOA, Jury duty, bereavement, etc) in accordance with policies, operational standard work, working with employees managers and payroll.
Policy Interpretation/Administration 15% E 1, 2, 3, 5
? Proposes, drafts, implements, interprets, trains, and reviews personnel policies and procedures, human resources guidelines
? Responds to employee and manager requests related to policy interpretation
? Tracks maintains awareness of past precedence, and policy exceptions to ensure fair and equitable application of policies
Project Management/Contribution 15% E 2, 3, 4
Leads and actively participates in projects with cross-functional teams as assigned to include:
? Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions and minutes for internal and external stakeholders
? Facilitating/attending project meetings
? Monitors project and audited milestones
? Prepares written reports for internal/external stakeholders documents results, KPIs and quality improvement
? Establishes and maintains effective working relationships with stakeholders managing expectations
? Coordinates and facilities meetings
Benefits Liaison 5% E 1, 2, 3, 5
? Administers benefits and wellness plans to include participating in the planning and implementation of employee programs such as open enrollment
? Ensuring ongoing ACA compliance
? Prepares benefits communications to include developing and delivering clear, concise and relevant employee communication regarding benefit and wellness programs and events; developing content for newsletters, email and other benefit communication pieces; and working closely with the communications team to align messaging with the overall employee communication strategy.
Agency/Department Compliance & Continuous Improvement 20% E 3, 5
? Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
? Actively contributes to team and individual effectiveness through the following: -
? Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
? Completes all required training in a timely manner.
? Participates in assigned work teams as appropriate.
? May complete periodic metrics, projects, huddle boards and reports as requested.
? Prepares for and actively participates in 1:1 coaching with supervisor
? Maximizes work processes and deliverables through lean principles within the client; and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
Position Summary
The Employee Relations Business Partner Contractor serves as the subject-matter expert, providing HR services and support to employees and managers on topics such as engagement, retention, benefits, and leaves. This role will support the unit in data and file management, compliance in developing metrics and data to support critical processes. This role serves as a
resource for resolving workplace issues, including conducting investigations. The position emphasizes fostering a positive, reciprocal employer-employee relationship and proactively resolving workplace issues before they escalate. The role administers HR policies, collects and maintains HR data, processes paperwork according to established procedures, and recommends improvements.
Essential Functions
The following functions are essential, with a significant emphasis on positive employee relations and issue management:
1. Project Management/Contribution
Leads and actively participates in projects with cross-functional teams as assigned to include:
? Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions and minutes for internal and external stakeholders
? Monitors project and audited milestones ? Prepares written reports for internal/external stakeholders documents results, KPIs and quality improvement
? Establishes and maintains effective working relationships with stakeholders, managing expectations
? Coordinates and facilities meetings
2. Employee Relations and Conflict Resolution
? Fosters a Positive Work Environment: Proactively works to maintain a work environment where employees feel motivated, contributing, and valued.
? Manager Coaching and Support: Trains, coaches, and supports people managers to ensure the employer-employee relationship is one of reciprocal value.
? Workplace Monitoring and Analysis: Monitors and analyzes the employer-employee relationship through surveys, conversations, and other data, preparing reports to support and recommend positive employee relations solutions.
? Issue Resolution and Investigation: Resolves workplace disputes, conducts formal investigations into complaints when warranted, and provides guidance to managers on performance management.
? Consultation and Documentation: Manages the employee relations consultation process by documenting detailed, factual summaries of current concerns, including relevant dates, locations, and incident descriptions.
? Case Analysis: Collects and reviews all relevant case data, including performance appraisals, previous corrective actions (e.g., documented coaching, PIP, or MOC), and formal disciplinary actions (e.g., Letter of Reprimand, Suspension).
? Factor Assessment: Identifies and documents any mitigating or aggravating factors related to the concern, as well as the team member's response to coaching and feedback.
? Compliance: Ensures employee relations practices comply with applicable federal,state, and local laws and regulations, as well as the client Personnel Policies.
3. Policy Interpretation and Administration
? Proposes, drafts, implements, interprets, trains, and reviews personnel policies and human resources guidelines.
? Responds to employee and manager requests related to policy interpretation.
? Tracks and maintains awareness of past precedents and policy exceptions to ensure fair and equitable application of policies.
Requirements
Education & Experience
? Minimum of four years previous experience in human resources, and specifically, employee relations.
? Selective Preference: Bachelor Degree in Business, HR or related field.
Knowledge/Understanding
? In-depth knowledge of employment laws, rules, regulations, policies, and procedures pertaining to personnel administration and employee relations, FLSA, FMLA, ADA, and HIPAA.
Skills & Abilities
? Excellent verbal, written, and listening communication skills.
? Ability to work in a confidential manner, ensuring information is shared with internal and external individuals appropriately.
? Effective organization and time management and project management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations.
? Ability to understand and solve problems by applying intermediate analytical skills, including collecting, organizing, classifying, and synthesizing data.
? Selective Preference: SPHR, or similar HR certification.
Must be proficient in computer skills and have knowledge of Google Suite
Required Skills
4+ Years of experience in HR practices and Employe Relations Investigations
Google Suite
HR practices and employment laws, conducting ER related investigations, reviewing ER matters, familiarity with FMLA, ADA, etc.
Preferred Skills
Bachelor's Degree
Notes:
80% Remote - will be required to go onsite every other Monday, and other times as needed.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status