Certified Woman & Minority Owned

Energy Assistance Specialist


Reference Number: RKPAEA11

Energy Assistance Specialist
experience  Not Disclosed
location  Dunbar, PA
duration  6.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Energy & Utility
duration  $18/hour - $20/hour
Job Description

Qualifications:

Requires a high school diploma Minimum 1 year experience within a Call Center environment Trouble shoot, analyze, and problem solving capabilities Oral & Written communication skills Excellent Customer Service Execute accurate and timely energy assistance and fuel fund transactions Effectively respond to internal and external inquiries Implement efficient procedures established to maintain program compliance.

Responsibilities:

To assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies.
This position will be responsible for activities in Maryland, Pennsylvania, and Virginia.
Provide back up & support to Energy Assistance Team Leader Respond to all internal and external inquiries regarding fuel funds and energy assistance Process associated paperwork regarding fuel funds and energy assistance. Monitor and resolve investigation memos related to fuel funds and energy assistance Approve individual energy grants, document, and track receipt Liaison with external administering agencies for inquiries, grant approvals & procedural issues Coordinate interventions with external administering agencies to provide resolution for extenuating Crisis situations. Implement State specific procedures to insure compliance with state and consumer protection regulations.

Skills


Service & Phone Skills - 36 Months
Microsoft Office- 36 Months
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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