Remote
Description:
Data Entry Associate Representative
Enrollment/Billing Representative
Role Summary:
Provides financial related support for banking and/or billing related functions to new and/or existing accounts. Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts. Research problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues. Creates, analyzes, and responds to standard and/or non-standard reports. Bills and/or collects outstanding/delinquent payments or issues payments. Researches and identifies trends and develops and implements methods to improve results. May support larger markets and/or National Accounts.
Responsibilities:
Primary responsibilities include, but are not limited to the following:
Subject matter expert that provides direction and guidance regarding policies, procedures, workflows, service quality, and training needs to A/R Account Reps.
Providing excellent Customer Service via incoming and outgoing phone/e-mail communications within the pre-determined time frame.
Assist management in the execution of the functional leadership strategy
Proactively identify, lead and support projects that drive improvements and eliminate risk within the organization
Participate in any work groups and testing as assigned.
Provides insight to others by offering help, advice, and assistance based on own expertise and experience
Support and act on all department and organizational initiatives.
Support team members in critical month end activities by coaching, supporting, and stepping in to help remove barriers
Process Monthly Invoice Billing and Reconciliation
Resolving Unapplied Balances to provide overpayments to customers
BOA Payment Posting
Reconcile BOA lockboxes
Accurately and timely post the auto and manual premium payments received from the bank lockboxes
Reconcile and Process SSA monthly payments
Resolve Escalated Call Trackers/One Views/Sales Force Inquiries
Meet or exceed all departmental metrics/targets
Ability to research and resolve accounts appearing on Delinquent Insurance Report, Collection Reports and Other reports directed by management making appropriate decisions on accounts to be worked to maximize reimbursement
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status