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Enrollment Services Representative

Livermore, CA

6.0 Months

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Posted: Aug 03, 2026

Ref: NPCACS3

Position Overview

Position Overview
The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish. This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.

Key Responsibilities
Assist customers throughout the full enrollment process
Serve as the main point of contact from account initiation to activation
Clearly explain service details, costs, and enrollment steps
Provide training and guidance to customers during onboarding
Handle high-volume inbound/outbound phone interactions
Maintain accurate records and documentation
Ensure a high level of customer satisfaction

Required Qualifications
Proven customer service experience (phone-based preferred)
Strong phone etiquette and communication skills
Ability to multitask in a fast-paced environment
Quick learner with strong information retention skills
High level of attention to detail
Reliable attendance and dependability

Preferred Qualifications
Prior experience in benefits, healthcare, or enrollment services

Notes:
100% Onsite
Schedule: Flexible shift between 5:00 AM – 5:00 PM PST (will work 40 hours per week)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

VIVA is faster, easier and you still have complete control

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