Enterprise AI Design Specialist

Enterprise AI Design Specialist

Job Description

This is a full-time remote position, and we are open to both onshore and offshore candidates

Description:

The client works to build the capacity of schools to use information and technology, maintain network infrastructure,and security standards, and support other departments to meet district goals. The client provides innovative technology solutions that improve the quality of education for students, reduce the administrative burden on educators, facilitate parent interaction, increase community engagement, and support client’ mission of transparency by focusing on the ease and equity of access to information.

Job Summary:
The Enterprise AI Design Specialist will report to the Manager of Enterprise Generative AI within the Business Partnerships and Innovation Department in ITS. While the AI Program Specialist focuses on the logistical execution, communications, and governance of the AI portfolio, the Design Specialist acts as the lead architect for the District’s AI-driven user experiences and products.

This role is responsible for the human-centered design, prototyping, and pedagogical alignment of AI systems across client. The Specialist leads the design phases for high-priority initiatives, including skAI (a custom PK-12 digital curriculum assistant) and client ASSIST (an orchestration agent for departmental service bots). By leveraging design thinking, the Design Specialist

ensures that AI tools are intuitive, accessible, and directly support the instructional core and operational workflows of the District. They will work in close daily partnership with the Cloud AI Solutions Engineers, who handle the backend coding and technical infrastructure, to translate user-centered designs into functional enterprise solutions.

Principal Accountabilities:
Lead Product Architecture: Oversee the design of skAI, guiding its phased progression from a Curriculum Co-Designer for staff to a Teacher’s Assistant and Student Learning Partner.
Design Conversational User Experiences: Architect the user journeys and conversational flows for client ASSIST, building a seamless "one-stop-shop" orchestration agent that integrates multiple departmental sub-agents (e.g., HR, Transportation, IT Help Desk) into a unified interface.
Collaborate with Technical Teams: Partner with Cloud AI Solutions Engineers to provide the "frontend" user requirements and functional logic needed to build robust backend technical architectures, ensuring designs are technically feasible.
Facilitate Human-Centered Co-Design: Lead the Co-Design Initiative, partnering with teachers and students in UX focus groups to ensure all AI modules are culturally responsive, practically relevant, and pedagogically sound.
Automate Workflow Solutions: Design and implement functional "Gems" (custom Gemini models) and NotebookLM instances for Central Office departments to automate repetitive administrative tasks and improve data retrieval.
Maintain the Instructional Knowledge Graph: Oversee the Instructional Knowledge Graph, ensuring AI competencies are mapped across core academic standards and proactively updating materials as technology evolves.
Ensure Ethical Design Integrity: Apply the client AI Principles (Equitable, Transparent, Human-Centered, Sustainable) and AI Readiness Framework to all designs, prioritizing accessibility for diverse learners and English Learners.

In order to be successful and achieve the above responsibilities, the Cloud AI Solutions Engineer must possess the following qualifications:

Education Required:
Bachelor's Degree from an accredited college or university, required.
Degree in Design, Human-Computer Interaction, Information Technology, Education, or a related field is preferred.

Experience Required:
A minimum of three to five (3–5) years of professional experience in UX/UI design, product management, or technology operations management.
Direct experience facilitating the Design Thinking process, from initial stakeholder interviews to functional prototypes.
Experience with Generative AI platforms (e.g., Google Vertex AI, Gemini, NotebookLM) and the ability to design custom agents or "Gems".
Experience in an educational or large enterprise environment, with a proven ability to bridge the gap between technical teams and non-technical end-users.

Preferred Certifications:
MIT xPRO: Designing and Building AI Products and Services
Google UX Design Professional Certificate
Google Cloud Digital Leader
NN/g UX Certification or Interaction Design Foundation (IxDF) AI Specialization

Knowledge, Skills, and Abilities:
UX/UI Excellence: Strong foundation in user experience principles, specifically for conversational agents and interactive digital learning environments.
Human-Centered Methodology: Proficiency in "Human-in-the-Loop" design, jump-starting product development through natural conversation and qualitative user research.
Strategic Systems Design: Ability to design orchestration agents and complex workflows that integrate disparate data sources into a unified user experience.
Operational Insight: Ability to utilize the AI Readiness Framework to identify technical or workforce gaps and prioritize design interventions where they will most impact equity.
Exceptional Communication: A "people person" capable of translating complex technological shifts into clear, functional guidance for students, families, and district leadership.
Technical Adaptability: Cognitive flexibility to stay current with emerging standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) interoperability.


Notes:
This is a full-time remote position, and we are open to both onshore and offshore candidates

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status