Under broad supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhancedsystems. May act as a team or project leader.

Entry Qualifications
Bachelor's degree in a related field from an accredited college or university AND Two years in a related supervisory position OR Associate’s degree in a related field from an accredited college or university AND Three years of related experience, Two years of which in a related supervisory position OR Two years of experience at the lower-level IT Enterprise Business Analyst 2 (ITP181) or position equivalent.

Responsibilities:
Work closely with the development team to ensure seamless integration and support of HL7 standards.
Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
Generate and analyze reports to support clinical and administrative decision-making.
Provide advanced Windows troubleshooting and support for our software and cloud platform.
Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
Compose clear and detailed JIRA tickets for developers and administrators.
Ensure the security of IT systems and data, adhering to best practices and company policies.
Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
Stay updated on the latest industry trends and technologies to provide innovative solutions.

EXPERIENCE
Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
Proven experience in system implementation, configuration, and support.

EDUCATION:
Bachelor’s degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems

Knowledge, Skills and Abilities:
Strong problem-solving skills and attention to detail.
Proficiency in HL7 and IT security best practices is preferred.
Customer-focused mindset with a commitment to providing high-quality support.
Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
Excellent communication skills, both written and verbal.
Ability to explain technical issues to non-technical stakeholders effectively.
Experience with issue-tracking software.
Strong interpersonal skills and the ability to work collaboratively in a team environment.
Availability to work on-call or during off-hours as needed to support hospital IT operations.
Adaptability and a proactive approach to problem-solving.
Advanced knowledge of Windows operating systems.
Experience with networking, including installation, configuration, and management of networks is preferred.
Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
Understanding of IT security tools and protocols.

Skill - Required / Desired - Amount of Experience
Bachelor’s degree in information technology, Computer Science, or a related - Required
Experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting. - Required - 3 Years
Proficiency in HL7 and IT security best practices is preferred - Highly desired - 3 Years
Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications - Required - 3 Years
Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management - Required - 3 Years
Advanced knowledge of Windows operating systems - Required - 5 Years

Notes:
Hybrid