Description:Job Purpose:This position is responsible for actively participating in supplier management and governance of key vendors and business relationships, by ensuring adherence to contractual obligations, enforcement of penalties and monitoring of supplier risk. This position monitors / analyzes vendor performance, measures performance against SLAs, KPIs, identifies supplier improvement/innovation opportunities, coordinates supplier audit activities / responds to and coordinates supplier interactions with the client. This role also supports other team members, manager / director related to vendor management activities.SUMMARY (Role specific, should be modified by hiring manager for specific needs):Member of a high performing team, responsible for executing on supplier governance solutions for suppliers in support of the client business needs. Responsible for fostering relationships (internal and external), and managing performance and issues for a mid-tier list of critical suppliers (Tier 2) from our defined supplier portfolio. This position is accountable for managing and measuring the metrics of success, ensuring suppliers are delivering on business needs, driving supplier performance improvements and mitigating suppler risk. Provides oversight and direction to external third-party vendors to ensure adherence to the client standards and requirements. This role will support team members, and leadership on related enterprise and operational governance management activities; such as general supplier reporting, risk and compliance reporting, SharePoint or document management and tool management. As an Enterprise Supplier Management Analyst you will gain a vast knowledge of the inner workings and operations for one of the largest healthcare plans in North America. Successful candidates should have a strong desire of learning about multiple industries that they will engage with on a daily basis.Job Responsibilities:Executes Enterprise Supplier Management Governance Program for mid-tier list of critical suppliers (Tier 2) to support client business objectivesPlans and coordinates execution on Strategic Business Reviews with critical / enterprise suppliers and with executive leaders within the client(1x per year per supplier for Tier 2)Ensures visibility into market trends, healthcare insights and best practices from suppliersExecutes, calibrates the Balanced Scorecard (supplier customer satisfaction survey) with internal leadership and business owners (1x per year per supplier for Tier 2)Delivers Balanced Scorecard results to critical supplier and monitors action plans to drive improved performance.Drives SLA oversight and monitoring; ensures remediation of missed SLAsDrives SLA penalty process and SLC collection Heavily drives/coordinates supplier health reportingDrives and monitors innovation and process improvement activities with supplier and the businessManages contractual obligations with supplier and the businessLeads monthly stewardship/governance meetings with the supplierDrives issue management and escalations as neededInvoice oversight, spot check and resolutionDriving risk assessments and contingency planningDriving compliance and audit supportEnsuring DR/BCP plans are in place and testedDrives annual contract review and recommendationsDrives location assessments and recommendationsCommunicate and interact effectively and professionally with co-workers, management, suppliers, etcBuild strong relationships with internal stakeholders across various departments (including Risk Management, Privacy, Audit, Finance, Legal and Information Security, Government, Retail and Healthcare Management) and suppliersRequired Job Qualifications:College Degree in Business or Finance, or 4 years of relevant experiencePLUS: 4-6 years of experience with vendor interactions or managing vendors and/or experience in a procurement environmentDemonstrated Thought LeadershipAbility to build strategic relationship with senior-level colleaguesAnalytical skills to support and enhance procurement strategy and goals.Ability to function in ambiguous and/or time-sensitive situations.Clear, concise, and confident interpersonal, verbal and written communication skills.Knowledge and skills to participate and be effective in vendor interactions and vendor management with industry suppliers.Knowledge of vendor management best practices (specific performance management, risk, compliance, and audit vendor processes).Strong multitasking capabilitiesKnowledge of strategic sourcing principles.Experience in project management and vendor negotiation.Experience developing presentations and presenting to management and other internal groups.PC proficiency to include Word, Excel, PowerPointAbility to drive to conflict resolutionAbility to influence stakeholdersAbility to negotiate successfully with suppliersPreferred Job Qualifications:Knowledge of client organizationKnowledge of Business Process Outsourcing or Information Technology OutsourcingKnowledge of Insurance industryNotes:Contract to HireThis is 3 days onsite and 2 days remoteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Job Purpose:This position is responsible for actively participating in supplier management and governance of key vendors and business relationships, by ensuring adherence to contractual obligations, enforcement of penalties and monitoring of supplier risk. This position monitors / analyzes vendor performance, measures performance against SLAs, KPIs, identifies supplier improvement/innovation opportunities, coordinates supplier audit activities / responds to and coordinates supplier interactions with the client. This role also supports other team members, manager / director related to vendor management activities.SUMMARY (Role specific, should be modified by hiring manager for specific needs):Member of a high performing team, responsible for executing on supplier governance solutions for suppliers in support of the client business needs. Responsible for fostering relationships (internal and external), and managing performance and issues for a mid-tier list of critical suppliers (Tier 2) from our defined supplier portfolio. This position is accountable for managing and measuring the metrics of success, ensuring suppliers are delivering on business needs, driving supplier performance improvements and mitigating suppler risk. Provides oversight and direction to external third-party vendors to ensure adherence to the client standards and requirements. This role will support team members, and leadership on related enterprise and operational governance management activities; such as general supplier reporting, risk and compliance reporting, SharePoint or document management and tool management. As an Enterprise Supplier Management Analyst you will gain a vast knowledge of the inner workings and operations for one of the largest healthcare plans in North America. Successful candidates should have a strong desire of learning about multiple industries that they will engage with on a daily basis.Job Responsibilities:Executes Enterprise Supplier Management Governance Program for mid-tier list of critical suppliers (Tier 2) to support client business objectivesPlans and coordinates execution on Strategic Business Reviews with critical / enterprise suppliers and with executive leaders within the client(1x per year per supplier for Tier 2)Ensures visibility into market trends, healthcare insights and best practices from suppliersExecutes, calibrates the Balanced Scorecard (supplier customer satisfaction survey) with internal leadership and business owners (1x per year per supplier for Tier 2)Delivers Balanced Scorecard results to critical supplier and monitors action plans to drive improved performance.Drives SLA oversight and monitoring; ensures remediation of missed SLAsDrives SLA penalty process and SLC collection Heavily drives/coordinates supplier health reportingDrives and monitors innovation and process improvement activities with supplier and the businessManages contractual obligations with supplier and the businessLeads monthly stewardship/governance meetings with the supplierDrives issue management and escalations as neededInvoice oversight, spot check and resolutionDriving risk assessments and contingency planningDriving compliance and audit supportEnsuring DR/BCP plans are in place and testedDrives annual contract review and recommendationsDrives location assessments and recommendationsCommunicate and interact effectively and professionally with co-workers, management, suppliers, etcBuild strong relationships with internal stakeholders across various departments (including Risk Management, Privacy, Audit, Finance, Legal and Information Security, Government, Retail and Healthcare Management) and suppliersRequired Job Qualifications:College Degree in Business or Finance, or 4 years of relevant experiencePLUS: 4-6 years of experience with vendor interactions or managing vendors and/or experience in a procurement environmentDemonstrated Thought LeadershipAbility to build strategic relationship with senior-level colleaguesAnalytical skills to support and enhance procurement strategy and goals.Ability to function in ambiguous and/or time-sensitive situations.Clear, concise, and confident interpersonal, verbal and written communication skills.Knowledge and skills to participate and be effective in vendor interactions and vendor management with industry suppliers.Knowledge of vendor management best practices (specific performance management, risk, compliance, and audit vendor processes).Strong multitasking capabilitiesKnowledge of strategic sourcing principles.Experience in project management and vendor negotiation.Experience developing presentations and presenting to management and other internal groups.PC proficiency to include Word, Excel, PowerPointAbility to drive to conflict resolutionAbility to influence stakeholdersAbility to negotiate successfully with suppliersPreferred Job Qualifications:Knowledge of client organizationKnowledge of Business Process Outsourcing or Information Technology OutsourcingKnowledge of Insurance industryNotes:Contract to HireThis is 3 days onsite and 2 days remote
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