100% RemoteDescription:Seeking Senior Technical Specialist with Epic User Access and Provider (SER) provisioning certification for an EHR build project for client facilities.Key Responsibilities:Process and fulfill Epic user access requests, including account creation, modifications, deactivations, and role changes.Assign and maintain security templates, user roles, and access levels based on job responsibilities, adhering to least privilege and segregation of duties principles.Coordinate Epic security audits, access reviews, and monitor for inappropriate or excessive permissions.Support onboarding and offboarding processes, ensuring timely updates to Epic access based on employment status, role changes, and facility requirements.Ensure all access requests and configurations align with HIPAA, client IT security policies, and organizational standards.Participate in internal and external audits, providing reports and documentation as required.Identify and report security risks or access anomalies to the IT Security & Compliance Manager.Serve as the primary point of contact for Epic access issues across 13 facilities, partnering with HR, Clinical Informatics, and department leadership.Respond to incidents and service requests related to Epic user access in ServiceNow, escalating complex issues as needed.Support Epic go-lives, upgrades, and maintenance events by ensuring accurate and timely access provisioning.Maintain accurate records of all Epic access requests, approvals, and changes to support audit readiness.Generate reports on user access, role utilization, and permissions for compliance, operational reviews, and process improvements.Develop and maintain documentation, including standard operating procedures (SOPs), training materials, and knowledge base articles for Epic security processes.Required / Desired SkillsSkill Required / Desired Amount of ExperienceCertified by Epic in Security and Security Coordinator Required 3 YearsUnderstands the Epic software security structures, including user profiles, roles, and security classes. Required 3 YearsUnderstanding of concepts of confidentiality and data security Required 5 YearsSecurity administration experience Required 5 YearsProblem Solving, Collaboration and Customer Service Required 5 YearsOral and Written communications Required 5 YearsAbility to identify and escalate issues and mitigate identified risks. Required 5 YearsHealth information technology experience Highly desiredGovernment experience Nice to haveNotes:Remote VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Seeking Senior Technical Specialist with Epic User Access and Provider (SER) provisioning certification for an EHR build project for client facilities.Key Responsibilities:Process and fulfill Epic user access requests, including account creation, modifications, deactivations, and role changes.Assign and maintain security templates, user roles, and access levels based on job responsibilities, adhering to least privilege and segregation of duties principles.Coordinate Epic security audits, access reviews, and monitor for inappropriate or excessive permissions.Support onboarding and offboarding processes, ensuring timely updates to Epic access based on employment status, role changes, and facility requirements.Ensure all access requests and configurations align with HIPAA, client IT security policies, and organizational standards.Participate in internal and external audits, providing reports and documentation as required.Identify and report security risks or access anomalies to the IT Security & Compliance Manager.Serve as the primary point of contact for Epic access issues across 13 facilities, partnering with HR, Clinical Informatics, and department leadership.Respond to incidents and service requests related to Epic user access in ServiceNow, escalating complex issues as needed.Support Epic go-lives, upgrades, and maintenance events by ensuring accurate and timely access provisioning.Maintain accurate records of all Epic access requests, approvals, and changes to support audit readiness.Generate reports on user access, role utilization, and permissions for compliance, operational reviews, and process improvements.Develop and maintain documentation, including standard operating procedures (SOPs), training materials, and knowledge base articles for Epic security processes.Required / Desired SkillsSkill Required / Desired Amount of ExperienceCertified by Epic in Security and Security Coordinator Required 3 YearsUnderstands the Epic software security structures, including user profiles, roles, and security classes. Required 3 YearsUnderstanding of concepts of confidentiality and data security Required 5 YearsSecurity administration experience Required 5 YearsProblem Solving, Collaboration and Customer Service Required 5 YearsOral and Written communications Required 5 YearsAbility to identify and escalate issues and mitigate identified risks. Required 5 YearsHealth information technology experience Highly desiredGovernment experience Nice to haveNotes:Remote
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