Leads the enterprise Epic training program across the client, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.Key ResponsibilitiesLead and manage the Epic training team, including trainers, curriculum development, and training operations.Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.Establish training plans, schedules, communications, and readiness milestones for system changes.Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.Skill - Required / Desired - Amount of ExperienceEpic EHR training program management - Required - 5 YearsEpic implementation, upgrade, or optimization experience - Required - 5 YearsLeadership and management of Epic training teams - Required - 3 YearsDevelopment and management of Epic training curriculum and materials - Required - 3 YearsEpic training methodologies and adult learning principles - Required - 3 YearsProject management and implementation experience - Required - 3 YearsEpic certification/credentialing - Highly desiredExperience supporting behavioral health, long-term care, or complex healthcare environments - Highly desired - 2 YearsExperience managing training for multi-site or enterprise Epic environments - Highly desired - 2 YearsNotes:Remote
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.