Certified Woman & Minority Owned

Error Resolution Specialist


Reference Number: RKAZP76

Error Resolution Specialist
experience  Not Disclosed
location  Phoenix, AZ
duration  3 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - State
duration  $18/hour - $20/hour
Job Description



Job Summary

Sometimes our documents can be a mystery and we are looking for people that enjoy solving problems. This position is responsible for reviewing errors, researching and analyzing information to correct tax documents and payments that require further analysis. If you like to work with a great team that collaborates, is hyper-focused on supporting the customer, and solving problems, this role is for you.

Responsibilities
This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review.
This position will consult a procedural manual for direction. You will be working with two systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors;
You will be responsible for accurate and productive work in a deadline driven work setting.

Requirements
Knowledge of: Banking credits and debits. Computer skills: Microsoft Word, Excel, Outlook, Google Suites
Skill in: Analyzing and evaluating of claims. Critical thinking. Collaboratively & independently problem solve. Multitasking and attention to detail. Interpersonal relationships.
Ability to: Handle changing priorities to meet required deadlines. Perform mathematical computations. Analyze data and make decisions. Perform tasks with precision and speed.
Working in a production-based environment with high accuracy and deadlines
Computer skills- signing into email and working in multiple applications
Working in an office setting


Required Skills
Google Suite
Banking Credits & Debits


Notes:
Will need to be onsite for the first week (Orientation). Position will be hybrid and onsite as needed after the first week.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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