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Factory IT/OT Support Specialist

Raleigh, NC

12.0 Months

Full-Time $17-$22/hr

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Posted: Jun 17, 2026

Ref: SRNCOT17

Position Overview

Step into a role where technology meets innovation on the factory floor. The client is seeking a Factory IT/OT Support Specialist to join the team. In this dynamic position, you’ll play a key role in ensuring the reliability, security, and performance of both IT and operational technology (OT) systems that power manufacturing operations.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

This opportunity blends hands-on technical support with cybersecurity awareness, giving you exposure to both office IT systems and critical shop floor technologies. You’ll work across a range of systems—from collaboration tools to industrial equipment—while partnering with global teams to maintain a secure and efficient environment.

If you enjoy solving technical challenges, working close to operations, and contributing to secure, high-performing systems, this role offers the chance to grow your expertise while making a meaningful, daily impact.

How you'll make an impact
Provide onsite support for factory IT and OT systems and users
Support collaboration tools, meeting rooms, and shared technology areas
Maintain and troubleshoot shop floor devices (scanners, kiosks, printers, MES hardware)
Execute IT/OT cybersecurity operational tasks and apply security measures
Act as first responder for cybersecurity incidents and coordinate with response teams
Monitor and report unusual OT system behavior or potential threats
Identify and protect critical factory assets through monitoring and patching
Collaborate with vendors to maintain and secure systems

Your background
Formal qualification or apprenticeship in information technology
Minimum 2 years of professional IT support experience
Familiarity with IT/OT environments or industrial systems
Strong communication skills in English and local language
Proactive, solution-oriented, and able to work independently
Knowledge of tools such as ServiceNow, Microsoft 365, Windows, iOS, and asset management systems (ITIL preferred)

Required Technical Skills:

Must-Have:

Cisco Networking & Infrastructure Experience:
Candidates should demonstrate experience supporting:
Cisco networking equipment
Network switches
Routers
Access points
General network infrastructure
The client wants someone who understands the fundamentals of enterprise networking environments.

Field IT Support Experience
Candidates should have hands-on experience providing IT support in operational environments.
Examples include:
Desktop support
End-user support
Device troubleshooting
Physical hardware support
Site-based IT activities
The client wants someone comfortable working directly in the field rather than exclusively in a help desk or remote support environment.

LAN/WAN/Wi-Fi Infrastructure Experience
Candidates should possess foundational knowledge of:
LAN environments
Wireless networking
Wi-Fi deployments
Wired infrastructure
Basic connectivity troubleshooting
The client emphasized the importance of understanding both wired and wireless environments.

Desired Soft Skills
The client stressed that technical skills alone will not determine success in the role.
Several behavioral and communication competencies were identified as critical.
Communication Skills
The ideal candidate should:
Communicate confidently with business stakeholders.
Build relationships with employees across the site.
Be comfortable introducing themselves and engaging users.
Explain technical information in a professional manner.

Notes:
100% Onsite
Monday through Friday
8:00 AM – 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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