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Field Service Specialist

Baton Rouge, LA

6.0 Months

Full-Time $17-$22/hr

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Posted: Jul 09, 2026

Ref: SRLAFS9

Position Overview

Serves as a key liaison between customers, field service technicians, and internal business teams to ensure the successful execution of service activities and account management objectives. This role is responsible for coordinating field operations, supporting customer relationships, overseeing service technician activities for assigned accounts, and identifying opportunities to enhance customer value through indirect upselling of products and services.
The ideal candidate will possess strong customer service skills, operational coordination experience, and hands-on laboratory experience involving sample collection and analysis. The position requires effective communication, attention to detail, and the ability to work within established processes, procedures, and contractual frameworks.

Key Responsibilities

Account & Customer Management
Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
Support account management activities by coordinating service delivery and responding to customer inquiries and concerns.
Build and maintain positive customer relationships through consistent communication and follow-up.
Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.
Support indirect upselling efforts by promoting value-added services and operational improvements.

Field Service Coordination
Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
Ensure service schedules, work assignments, and customer requirements are communicated effectively.
Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.
Assist in resolving operational issues and escalating concerns as appropriate.
Maintain service records, reports, and documentation to ensure compliance with business requirements.

Operations Support
Contribute to the development and execution of annual operational plans for the department and service team.
Assist in implementing operational improvements and process enhancements.
Communicate the impact of product, process, or procedural changes to team members and stakeholders.
Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.
Participate in simple project activities and provide coordination support for operational initiatives.

Laboratory & Sample Analysis
Collect customer samples in accordance with established procedures and safety standards.
Perform laboratory analysis and testing on collected samples.
Document, interpret, and communicate test results accurately to internal teams and customers as required.
Maintain laboratory equipment and ensure compliance with quality and safety requirements.
Support troubleshooting efforts by providing analytical data and technical observations.

Collaboration & Communication
Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.
Gather, organize, and communicate technical information to support customer and operational needs.
Participate in team meetings, performance reviews, and operational planning discussions.
Provide guidance and support to field personnel regarding customer expectations and service requirements.

Essential Requirements of the Role
Minimum of 2 years of experience in field service coordination, customer service, account management, laboratory operations, or a related industry.
Experience managing customer accounts and providing exceptional customer service.
Experience collecting samples and performing laboratory analysis/testing.
Proficiency with Microsoft Office applications and reporting tools.

Desirable Attributes
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.

Soft Skills
Ability to work within established procedures, contractual requirements, and operational frameworks.
Strong problem-solving and attention-to-detail capabilities.

Tools or Software
MS Office Suite

Education
Bachelor's Degree in Chemistry or related field (preferred)

Industry Background or Experience
Oilfield Services

Accreditations / Qualifications / Certification / Licenses
TWIC card (Transportation Worker Identification Credential) (Preferred but not required)

Working Conditions
Working at a refinery.
Combination of office, field, and laboratory environments.
May require occasional travel to customer locations and field sites.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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