Position Summary
This position will service a geography of client locations in Palm Beach and Broward County by providing excellent customer service while installing, diagnosing and solving retail equipment failures within service level agreements. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networking, cabling, pharmacy, photo, client and other related computer peripherals. This Field Service Technician position involves driving between client locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift.


Duties
1. Service and install computer equipment by analyzing, diagnosing and resolving problems while providing excellent customer service and meeting service level commitments.
2. Adherence to all compliance processes and procedures.
3. Self-manage workload, overtime, inventory and all administrative functions.
4. Gain up to date knowledge of all technology, processes, policies and procedures.

Experience
1. Must demonstrate strong trouble shooting, analytical, and problem solving skills.
2. Excellent customer service, verbal and listening communication skills.
3. Proficient in using computer hardware and software applications.
4. Must be self-directed with excellent follow up and organizational skills.
5. Ability to work in a flexible schedule environment to support hours of operation 24 x 7.

Education
Tech School with GED or HS Diploma

Notes:
8:00am to 5:00pm, mon-fri
Onsite as needed

SAFETY SENSITIVE

THIS IS A FIELD SERVICE POSITION. MUST HAVE OWN RELIABLE VEHICLE