Field Service Technician

Field Service Technician

Job Description

This position will service a geography of client locations by providing excellent customer service while installing, diagnosing and solving retail equipment failures within service level agreements. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networking, cabling, pharmacy, photo, and other related computer peripherals. This Field Service Technician position involves driving between client locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift.

1. Must demonstrate strong trouble shooting, analytical, and problem solving skills.
2. Excellent customer service, verbal and listening communication skills.
3. Proficient in using computer hardware and software applications.
4. Must be self-directed with excellent follow up and organizational skills.
5. Ability to work in a flexible schedule environment to support hours of operation 24 x 7.

Duties
1. Service and install computer equipment by analyzing, diagnosing and resolving problems while providing excellent customer service and meeting service level commitments.
2. Adherence to all compliance processes and procedures.
3. Self-manage workload, overtime, inventory and all administrative functions.
4. Gain up to date knowledge of all technology, processes, policies and procedures.

Experience
Tech school or equivalent computer job experience

Education
Tech School with GED or HS Diploma

Notes:
8:00am to 5:00pm, mon-fri
Onsite as needed
This is a field service position. Must have own reliable vehicle

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.