Field Services Support

Field Services Support

Job Description

Description:

The client is seeking a highly skilled Field Service Support Technician. This role provides the daily, on-site technical support necessary to sustain the business functions of the Department and ensure continuity of operations.
The client is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional client sites, ensuring that IT systems, local network infrastructure, and business-specific applications are maintained at peak operational standards. The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams.

Essential Functions and Responsibilities

· Regional Technical Support & Coordination (35%)

o Provide timely, day-to-day technical support for site-specific IT systems and processes.
o Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
o Collaborate with local and remote IT teams to align technological solutions with specific business functions.
o Act as a primary liaison for business units to support local resources containing IT components.

· Endpoint Management & Automation (25%)

o Manage and maintain local computer hardware, including peripherals and specialized site equipment.
o Ensure all systems remain secure and functional through routine firmware patching and security software management.
o Develop or modify automation and scripting to improve site-specific efficiency.
o Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell



· Application & Productivity Support (20%)

o Manage desktop productivity suites, ensuring they are accessible and properly patched.
o Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
o Document site-specific configurations and share knowledge with the Service Management team.

· Network Infrastructure & Connectivity (10%)

o Install and configure physical networking equipment and media following client standards. Cisco and Meraki
o Monitor site ICN circuits and external communication circuits to minimize downtime.
o Communicate planned maintenance and outage status to site executives and management.

· Administration & Compliance (10%)
o Track all support activities and vendor-related issues via the client system.
o Produce step-by-step technical documentation and weekly status reports for projects and tasks.
o Participate in on-call rotations and team meetings as required. PRN - infrequent

Requirements

· Mobility: Ability to travel to various sites within the CRSA region. Contractor will need to enter into a car use agreement with DAS.
· Availability: Participation in an on-call rotation as necessary to support critical business functions.
· Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
· Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
· Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
· Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
· ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.




Skill - Required / Desired - Amount of Experience
Mobility: Ability to travel to various sites within the CRSA region- Required - 2 Years
Availability: Participation in an on-call rotation as necessary to support critical business functions. - Required - 2 Years
Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. - Required - 5 Years
Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). - Required - 2 Years
Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits - Required - 2 Years
Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components - Required - 2 Years
ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. - Required - 2 Years

Note: Travel Requirements - Clean driving record over the past 7 years required.

· Mobility: Ability to travel to various sites within the CRSA region . -100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%.
· Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status