Provides on-site technical support for Specialty Chemicals customers by monitoring chemical treatment programs, performing field testing, maintaining application equipment, managing inventories, and ensuring safe, reliable operations. The role serves as a key customer-facing representative and works closely with operations, sales, and technical teams to optimize customer outcomes.

Key Responsibilities
Monitor chemical treatment applications and operating parameters.
Conduct field sampling, product performance testing, and data collection.
Troubleshoot chemical injection and application equipment.
Perform preventive and corrective maintenance on field equipment.
Manage chemical inventories, ordering, and material handling activities.
Prepare service reports and communicate findings to customers and management.
Ensure compliance with the client HSE, quality, and regulatory requirements.
Develop strong customer relationships and support continuous improvement initiatives.
Participate in technical training and competency development programs.

Essential Requirements of the Role
2 to 5+ years of field operations, specialty chemicals, water treatment, production chemicals, refinery, or oil and gas experience.
Knowledge of industrial water treatment, production chemicals, refinery processes, or oilfield chemistry.
Experience with troubleshooting pumps, injection systems, and related equipment.

Desirable Attributes
Strong analytical, communication, and customer-service skills.
Ability to work independently at customer sites and travel as required.
Commitment to safety and environmental compliance.

Soft Skills
Customer relationship management and communication.
Problem-solving and analytical thinking for diagnosing chemical and equipment issues.
Self-management and adaptability in a fast-paced field environment.

Tools or Software
Microsoft Excel for tracking chemical performance data, inventories, and reporting.
Field reporting / service management systems such as SAP
Chemical monitoring and testing tools including field analyzers, sampling equipment, and data collection systems used to monitor treatment performance.

Education
Associate degree in Chemistry, Engineering Technology, Petroleum Technology, or related technical discipline preferred.
Equivalent field experience may be accepted in lieu of formal education.

Industry Background or Experience
Field operations, specialty chemicals, water treatment, production chemicals, refinery, or oil and gas experience.

Expected Role Challenges
Troubleshooting customer chemical treatment issues while minimizing production impact and downtime.
Managing multiple customer sites and priorities while maintaining safety and service quality.
Working independently in field environments with variable conditions, travel, and urgent operational demands.

Working Conditions
Should be comfortable with customer-facing field work, industrial environments, frequent travel, independent decision-making, and strict HSE compliance.