Field Support Technician

Field Support Technician

  Not Disclosed

  Hodgkins, IL

  6.0 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

Job Description

Description :

Field Support Technician II

General Responsibilities:

The Field Support Technician II provides IT support to the organization by managing day to day operations and supporting the computing environment including system configuration, installation, troubleshooting, security, and resource monitoring. This includes but is not limited to hardware support, software support, and enterprise data communications and taking ownership of assigned tickets.
Also, the Field Support Technician II will provide network support, including installation and repair of routers, switches, wireless cards, Wi-Fi devices, and other equipment at the client locations as well as at show site venues. The Field Support Technician II will be required to travel to any remote city where there is IT support needed, such as computer lease returns, consolidation of buildings or floors, installing a new phone system and supporting the Infrastructure Team on special projects. The amount of travel could be extensive and might include several trips to multiple sites.
The Field Support Technician II will support a local site, several sites remotely, and be prepared to serve in a backup role for sites already covered by other field support technicians.

Education/Experience:

Bachelor’s degree in MIS, computer science or related field with minimum of 2 years of experience, or equivalent of five-seven years of experience in a technical support role, providing desktop and software support of an enterprise level infrastructure.
Performing installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment.
Diagnosing and troubleshooting intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems.
Serve as an intermediary between end users and third party vendors for hardware and software support issues
Documenting support procedure within a helpdesk ticketing environment.
Avaya telephone and voicemail system management.
Recycling of electronic devices such as, computers, servers, printers, and associated devices.
Creating security ID badges and assist with maintenance of the security system.

Skills/Competencies:

5-7 years of PC and Mac based hardware experience
Working knowledge of Microsoft, Mac OSX, Android, and iOS operating systems
Working knowledge of server and network maintenance
Demonstrated experience repairing and maintaining computer equipment
Must be able to provide excellent customer service, including taking ownership of site-wide IT related issues.
Must possess strong organizational skills and manage multiple tasks within a fast-paced environment to meet time and budgetary deadlines.
Self-managed with the ability to take the initiative to improve upon existing processes, creating new ones and gaining approval.
Build strong relationships with users, management, and third party vendors.
Maintain neat and organized IT areas through all supported sites
Assist Field Support Manager in development, implementation, and prioritization of team projects.
Identify tasks that need to be addressed during weekly team steering meetings.
Assist in the training of Field Support Technicians as it pertains to the client technology best practices and systems.

Special Considerations:

Must be able to lift to 75lbs
Out of town travel could be required based on the organizations need to support show site and office operations in other cities.
Must be able to work on-call as needed on weeknights/weekends.
Must be able to work holidays or as needed by management.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status